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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I was able to retrieve the information I needed right away
When I searched, the list said 9 arrest/court records. Paid the fee then report said no records found. The info that did show was outdated. I also use TRUTHFINDER. Truthfinder gave 4 times the info plus updated and accurate info. This is wasted money. Bait and switch. Fraudulent.
Hi Robert,
I am sorry to hear about your dissatisfaction with the report you received. We try our best to provide accurate information. However, the records we have are from different public sources and we do not guarantee the correctness or completeness of the report. To learn more on where we get our information, please visit https://infotracer.com/terms/.
I would love to help you further and try to get the information you need. Please give us a call or send an email to [email protected]. Rest assured, I'm here to help.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not worth the money. What you get is info looking at their FB
Hi Serena,
We're sorry you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Says report includes certain info so I paid the fee to view and it doesn't. I get promoted to spend an additional $9.95 to view info I was told was in the report. I requested a refund and cancellation.
Hi Amber,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the person exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. Since we were not able to provide results, we have processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Sucks don't say there are records when there are not.
Hi Nunzino,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search.
The Preliminary Search accesses people’s databases to confirm that the person exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters. We would love to try turn things around and find the information you need. Please give us a call or send an email to [email protected], and we'll be more than happy to resolve this for you.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not provide the search results promised before payment. Was completely duped
Hi Anderson,
Please note that all clients are allowed to conduct a preliminary search. I apologize that you were unable to discover the information you were looking for.
The preliminary search just gives you a taste of what might be returned once you've signed up for our services, and it queries people's databases to confirm that the person lives in the United States.
We would love to turn things around, and see what we can do for you. Please give us a call or send an email to [email protected].
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This website is the truth! Got all my information in 2 seconds
Hi Alicia,
Thank you for this awesome review! We're happy you find the information you received, accurate. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I purchased basic info thinking it included owner info, it did not. Then I paid more to get the premium to get owner info. The report I got back did not have the owner information. Then I noticed it subscribed me monthly. I did not get any of the info I needed and feel these charges are set up in a predatory manner.
Hi Catherine,
I'm sorry you were dissatisfied with the report you received. I have also looked on my end to see if I can help provide the owner's information, but I haven't been successful. Under the Driver's Privacy Protection Act (DPPA) protection, it's possible that access to the license plate is prohibited. I went ahead and processed a refund of $9.95. Please expect the funds to reflect in 3 to 5 business days.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm looking for specs. On this truck. You advertise see the window sticker with vin number and that's false advertising.
Hi Danny,
We're sorry you were dissatisfied with the report you received. Please know that we are not offering window stickers as part of our service. To learn more about the services we offer, you may visit this link: https://goodcar.com/about. Please let us know if there's anything else we can help you with. Have a great day ahead and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
None none none none none none none none none none none
Hi Iseanee',
Thank you for the 5-star review! We're happy you find our services, great. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello,
We're sorry to hear that you're not satisfied with the report you received. Please be advised that as a public records provider, we gather data from various sources and we cannot guarantee the completeness of the report as they come directly from other sources.
We would love to help uncover the information you need though, at no additional cost. Please give us a call or send an email to [email protected]. We are hoping to hear from you.
Have a nice day ahead!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Owen,
We sincerely apologize if you could not find the information you were looking for on the site. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertisement. Claims to give information that then the report doesn't have. After charging not one but two fees. Total scam.
Hi Sherry,
Thank you for taking the time to give us a review. Please know that all customers are welcomed to run a prelimary search. The preliminary search accesses people databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member’s area based on the same search parameters.
We would love to check on your account and see what we can do for you. Kindly send us an email at [email protected]. Rest assured, we're here to help you out. We look forward to hearing from you!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
There's no way to contact the person even though I found him.
Hi Sarah,
We're sorry you were unable to contact the person you were looking for. We would love to check on this for you and turn things around. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not happy at all, the website is trash. Charged me 3 times for a report but still didn't give me what I paid for.
Hi Christopher,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Provides no information and is a bait and switch junk of a "service"
Hi Ivan,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Tomas,
We're sorry you were dissatisfied with the service. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Saying you have an address and not actually having one, is not ok or helpful.
Hi Rachel,
Thank you for taking the time to give us a review. Please know that all customers are welcomed to run a prelimary search. The preliminary search accesses people databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member’s area based on the same search parameters.
To know more about the services we offer, and where we get data from, please visit this link: https://members.infotracer.com/customer/faq.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected].
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was tempted to cancel but then received special offers that were hard to resist. The organization and ease of reports one of the best I've experioenced.
We're happy you're pleased with the offers that we have, Al! We hope that you will also recommend us to others. Have a wonderful week ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Son was arrested on a warrant from California but no warrants listed on info tracer.
Hello,
We're sorry you were dissatisfied with the report you received. Please know that we source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions that we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions. We try our best to provide the most accurate information, however, these records we have are from different public sources. We do not own it and we do not have control of its content. I hope you understand.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected].
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rulx,
Thank you for sharing your experience with the community and us. We're happy you found the information you received. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315