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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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No answer from support. No premium report. Such a scum
I paid for a report and it is giving me very very little information! Horrible
Hello Michelle,
Thank you for your feedback and I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the information that you need. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see that you’ve reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Dr M.,
Thank you for leaving a review and I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have.
I can see that you were trying to find information on an email address. We sincerely apologize, but we were unable to find any additional information on your request within our database.
This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $ 1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Rest assured; we will continue to improve our service.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I feel like offering the full report with x, y, and z at $3, but then having a premium report behind it is bait and switch. It is not appreciated.
Hi Patrick,
We're sorry you were dissatisfied with the report you received. We would love to turn things around and get what you need. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Jon,
I'm sorry to hear that you were charged thrice for the service. I've reviewed your account and can see that you were charged for the trial and 2 Premium Reports. I went ahead and processed a refund of $9.95 since you have only used 1 Premium Report. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Diana,
We're sorry you were dissatisfied with the report you received. We would love to turn things around and get what you need. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Were told up front we could get information then attempted to upcharge after the initial fee was paid.
Hi Billy,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid to read a full report. So wth is premium report? Do I have to pay another fee to read a premium report? 2 stars
Hi Kenny,
Thank you for taking the time to give us a review. The Premium Reports are optional add-on services only that are separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees. We would love to help get the information you need at no additional cost. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a premium report to get owner history and never received the report. Paid a second time trying to access the report. I then submitted a contact us ticket and received no response before this survey.
Hi Ronda,
I sincerely apologize if you did not receive the premium report you ordered. I have reviewed your account and can see that you have already reached out to customer service, and has gotten a refund. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
The address information furnished on the report is outdated. By searching the internet I found two newer addresses that were not listed here. The person I am looking for has moved again and I cannot locate the current address.
Hi Gary,
We're sorry you were dissatisfied with the report you received. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions that we are not in control of. We try our best to provide the most accurate information, however, these records we have are from different public sources. We do not own it and we do not have control of its content. I hope you understand.
We would love to turn things around, and try get the information you need. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Addresses listed are old addresses. I have more current addresses I have already found. Disappointed in results
Hi Rut,
We're sorry you were not able to find the information you were looking for. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thought I read I would get detailed info on vehicle. All I got was publicly avail VIN info. Very misleading
Hi Joseph,
We're sorry you were dissatisfied with the report you received. We would love to check and get the information you need. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
The site could of offered more information about vehicle ownership.
Hi Ruben,
We're sorry you were dissatisfied with the report you received. We would love to help get the information you need. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Visited their website, enter information, said report available, paid for it and then guess what? After paying they now say report not available…scammers
Hi Manuel,
Thank you for your feedback. Please know our preliminary searches access a database to verify that the person simply exists. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the members are based on the same search parameters.
We would love to turn things around, and get what you need. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Been verified and truth finder had useful information infotracer has been easily the worst search site I have used and the cherry on top was the prompt to do an extensive search at the end of the regular subscription search which was another 15 dollars, crooks should be reported cause infound all the information I need in Truthfinder and been verified
Hi William,
Thank you for your feedback. We're sorry you were dissatisfied with the report you received. We understand that you would like to get a refund. Please give us a call or send an email to askinfotracer.com. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was not helpful and provided ZERO information. Seemed like a scam to take peoples money.
Hi Rae,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection.
Since we were not able to provide any information, I have processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Search results were available (or so the website claimed). Hence paid to view the results, was then told "no search results available". It's a scam!
Hi Dave,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the person exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I've reviewed your account and can see that you have reached out to customer service and we have processed a refund. Rest assured, we will do our best to further improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great price, Information on car is up to date for the most part. Great price
Thank you for this awesome review, Varissa! We're happy you're pleased with our prices and information. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thought by purchasing this information it would show me previous owners but i guess that was just a false advertisment on your home page...terrible buisness practice thanks
Hi Jeffrey,
We're sorry you were dissatisfied with the report you received. I have requested our Research Team to search for more information on the VIN you were searching for. Please expect an email within the day. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your system keeps telling me to wait when I try to delete my personal info, which you clearly state I have the right to do. The fact that the reply to wait 30 seconds continues to come up every time I hit the link, even after waiting longer, tells me this is not a legitimate opt-out process, so I am hesitant to continue using your service. The info I can actually see regarding title info is nothing useful for my scenario (death of family member who owned car, can't locate title), so I am grateful I am only wasting $3 for this service.
Hi Carla,
I understand that you would like to delete your information from our services, and I'm sorry you had a hard time trying to do so. I have requested our Compliance team to do that for you. Please expect an email from them in 24 to 48 hours. Rest assured, we're here to help.
Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mikhail,
We are sorry to hear you encountered difficulty while attempting to utilize our Premium VIN Report. Upon checking, it appears that your premium VIN report did not generate.
Rest assured that we have added the premium VIN report to your account and you can now start using it.
I can also help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315