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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I put in the license plate info and got zero information about what I was hoping for who the owner of the vehicle was, etc,. Instead, I received my bill for the $2.95 and told that I was now enrolled in a monthly billing of another $8.95 a month. I didn't up for any of this, just a one time inquiry that I didn't even get the answer to. TOTAL SCAM
Did not provide what I was looking for. Please cancel
Hello Phyllis,
Thank you for taking the time to leave a review and I'm sorry we were not able to provide you with the information that you needed. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. We still want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Service said "free"… I was happy to pay something, but then you only gave me USELESS information. You are crooks and are set up to charge people money for nothing. Super uncool and misleading. You should be ashamed of yourselves is this is how you make money. It's really theft.
Hi Lorraine,
Thank you for taking the time to leave us a review. Please note that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, providing and maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.
We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a report that included everything I already found online. I was looking for purchase history of my home and you provided nothing. Found more on information on Zillow than I did for the paid service. False advertising at it's finest.
Hello Tyler,
Thank you for leaving a review and I'm sorry our service did not meet your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the information exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
We would love to turn things around and make it right if we can. Please reach out to me at [email protected] or call me at +1 833-922-2315. We look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was skeptical at first, like so many other sites charge you a lot of money right off the bat without even knowing if the information you're getting is what you need. This was easy and showed me a list of the items that would be included in the report. And for under $3… heck yeah! 👍
Hello Dusty,
Thank you for your wonderful feedback! We're thrilled to hear that you found our service easy to use and thorough. Providing transparency and value to our customers is important to us, and we're delighted that we could meet your expectations in this regard. We hope you recommend us to others!
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help. Have a wonderful day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Some of the peoples profiles do not have enough information on them or don't have the right information or don't have any information at all. So basically need more information about the person.
Hello Carolyn,
We appreciate your feedback and are sorry that you received incomplete information. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and assist you in getting the information you need at no extra cost If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
To reveal details about a number I had to pay; and then it reveals you actually have no data at all about the number. Scam.
Hello Steve,
We appreciate your feedback and are sorry you were dissatisfied with the report. Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases to verify that the information exists. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member's area based on the same search parameters.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very informative and well structured website easy to navigate.
Hello Thomas,
Thank you for your fantastic feedback! We're thrilled to hear that you found our website very informative, well-structured, and easy to navigate. Providing a seamless experience for our customers is our priority, and we're delighted that we could meet your expectations in this regard. We hope you recommend us to others!
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Trying to find 'in service date'. Your report has no specific record of that.
Hello Ross,
Thank you for leaving a review and I’m sorry you did not find the information you were looking for. Please be aware that In Service Date is not yet part of our service. Our service focuses on providing publicly available information related to vehicles, such as Accident History Salvage & Reconstruction, and Problem Checklist. If you would like these instead, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You could only provide name and address which is not very useful.
Hello James,
Thank you for taking the time to leave us a review. Please know we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Terrance J Fidler has a degree in Engineering, two patents to his name, worked for several companies and certainly has lived in Nanaimo, Canada. He has published a book. Yet you could not find any useful information about him. You could not even provide me with any Fidlers living in Nanaimo for me to check if they are related to him.
Hello Harvey,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
If there is no information they should not charge money for the report
Hello Patricia,
I appreciate you leaving a review and my sincere apologies that we were not able to provide you with the vehicle's owner information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and was also unsuccessful. It could be that the license plate might/VIN be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide the information you needed, I have processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading info on information available after you paid for it said they didn't have any records on that or the person after saying they did
Hello Mike,
I'm sorry to hear about your experience. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Trying to determine the owner of a vehicle that backed into me. Have to purchase an expensive upgrade to get and not sure I can cancel.
Hello Mark,
We're sorry you were dissatisfied with the report you received. Please know that the Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I went ahead and canceled your account to avoid further charges. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You gave me nothing more for my money than I already had.
Hi Ross,
We're sorry you were dissatisfied with the report you received. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So I input the VIN number, the site was processing, processing and then asked to pay for the report, after the payment was done I've got the info "no information available".
Hello Dominik,
Thank you for taking the time to leave us a review. Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases to verify that the information exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member's area based on the same search parameters.
We're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
NO no no no no no no no thanks for wasting my time.
Hello Carlos,
Thank you for taking the time to leave a review and I sincerely apologize for any inconvenience this has caused you. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I purchased the service and was very surprised. It provided me with far less than I already knew. The information was outdated and inaccurate. I have tried many services like this one and found them all to be a scam. Very disappointed. I do not understand how business can be still in business. Where are the ethics, where is the integrity these days?
Hello Mildred,
Thank you for sharing your feedback and I'm sorry our service did not meet your data needs. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Don't buy this! They're a scam. I paid for "Premium" information because they claimed to have the names of the title holder to a car. After I paid the $9.95, they then tell me that they don't have the names of any title holders. It's a scam!
Hello Toby,
We sincerely apologize if you could not get the information you needed. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I have also searched on my end to see if I could help yield the results for the VIN you were searching for, but I was unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide the information, I went ahead and processed a refund of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Please note that your account is active and will renew on March 15,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Secret charges hidden charges after payment. First it said it was free. And then I paid 2.3$ and then it asked me for an additional 10$ for a full report? Why hide and advertise saying it's free.
Hello Shanmukha,
I apologize for the confusion and for any inconvenience this has caused you. Please know that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires fees for access, collections, updates, and sorting, which is why our reports are not free.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
I'm sorry to hear about your experience. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at https://members.infotracer.com/terms.
I ran the search on my end and was also unsuccessful. It could be that the license plate might/VIN be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315