On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You didn't provide the owner information associated with the license plate, even after I paid additional money for that feature. Then, I sent an email to customer service and have still to get a response.
Could not find info on Washington state license plates. The web site should tell you that no info is available before you sign up and spend money.
Hello Dennis,
Thank you for leaving a review and my sincere apologies that we could not provide you with the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list.
Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Te sugieren que tienen datos que despierten tu interés pero después no tienen nada
Hello Mike,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people's databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call as soon as you are free, or you can contact us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
And you only learn that after paying the first level of payment
Hello Jeff,
Thank you for leaving a review, and I'm sorry our service did not meet your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people's databases to verify that the information exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
We would love to turn things around and make it right. Please reach out to me at [email protected] or call me at +1 833-922-2315. We look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Accuracy is unmatched for the price and is very user friendly for navigation.
Hello Willy,
Thank you so much for your fantastic feedback! We're thrilled that you found our service to offer unmatched accuracy for the price and that navigating our platform was user-friendly. Providing accurate and accessible information is our priority, and we're delighted that we could meet your expectations.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just have to look up one car. Ridiculous how much other car look ups cost. If i need another car look up i know where to go... Thank you!
Hello Kristina,
Thank you for your wonderful feedback! We're glad our service gave you the information you needed for your car lookup. We strive to offer competitive pricing and quality service, and we're thrilled that we could meet your expectations. We hope you recommend us to others!
If you ever need assistance with another car lookup or have any questions in the future, you know where to find us!
Thanks again for choosing us!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's a joke paying for this service bc I found the same thing online for free.
Hello Carolyn,
Thank you for sharing your feedback, and I'm sorry you're dissatisfied with the report you received. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
We would love to turn things around and make it right. Please reach out to me at [email protected] or call me at +1 833-922-2315. We look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very expensive. Refund and unsubscribe, please. It is very difficult for us now
Hello Romashchenko,
We apologize for the inconvenience this has caused you. Please be advised that you were billed the monthly fee because we did not receive a cancellation request before the trial period ended.
On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership are provided. They must be approved/acknowledged before the purchase can be completed.
Regarding your refund request, I reviewed the account, and the results of your searches can be found under the 'MY REPORTS & SAVED REPORTS’ section. This validates the purchase you made. Nonetheless, our records show that your account has been canceled and you will not see any future charges from us. According to our terms, you can still access unlimited searches until April 13,2024.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I cant find my title number which is the reason i used this service. I lost the title and registration papers for my vehicle and i can't find them and all i need is the current title number for my car and after paying $3 and being told im going to be charged $25 in a month and I can't even get the information i need
Hello Autumn,
We appreciate you leaving feedback and I'm sorry we could not provide you with the information you need. Please know that the title number is not yet part of our service. Our service focuses on providing publicly available information related to vehicles, such as Title Issue Date, State, Status (Current or Historical), Mileage, and VIN.
I went ahead and refunded the fee of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list.
If you need further assistance, please don't hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Jason,
Thank you so much for your kind words! We're thrilled to hear that you found the information you needed quickly. Our business is your convenience, and we value your time, so our goal is always to make it easy and simple for our customers to access the information they need.
If you need further assistance, please don't hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Cant find the owner of the vehicle with your service
Hello Lawrence,
Thank you for leaving a review, and I'm sorry we could not provide you with the owner's information on the vehicle you were searching for.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on March 19,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I cancelled the within 24 hours and you still charged my card
Hello Christopher,
Thank you for leaving a review. We apologize for any inconvenience this has caused you.
I can see that you’ve reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found the info I was looking for. A one time purchase option without the threat of a monthly subscription would be a nice option to have for those of us who aren't going to be running daily searches. Other than that, great service.
Hello Kat,
Thank you for the 4-star review! We're glad that you found the information you were looking for on our website! Thank you for your feedback regarding a one-time purchase option. We'll certainly consider your suggestion as we continue to improve our offerings.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I tried another website that didn't deliver. I canceled the trial. My next Google search Infotracker delivered. I was totally satisfied with the information it provided.
Hello Patricia,
Thank you so much for your positive feedback! We're thrilled that you found our service helpful and reliable, especially after a disappointing experience with another website. We work hard to meet your expectations and are happy to hear we hit the mark for you.
Thank you for choosing InfoTracer, and we appreciate your feedback! Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I purchased a single VIN lookup, and honestly didn't get what I needed. I have a Toyota pickup from 1986, and I needed to verify the odometer mileage, as I believe there is a discrepancy. However, there was only two records, one from 1996, and one from 2018, and I already had that information from prior knowledge, and from my title. I was expecting the information to be a lot more plentiful, given how your site raves about how many sources said information comes from. It couldn't even provide me with information that would be found in my owners manual, not that I needed that, but I was actually expecting it to be there. The only thing it surprised me by is showing the facility my truck was manufactured.
Hi Randy,
We sincerely apologize if you could not find the information you were looking for on the site. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Report says there is no lien against the vehicle and the dmv says otherwise...
Hello Cody,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I looked up a potential business contact to get a sense of his background. All I got was his previous addresses and his age and date of birth. The demo and the initial processing shows checking criminal records and other details. It puts a check mark beside ones that shows it has a hit. You think you will get the information. Nope. Because it some states it privacy laws prevent it from doing so. Also the info is only as good as the last information it has gleaned from other sources where they have paid for data. I know the info I got was at least 10 years old.
Hello George,
Thank you for your detailed feedback. We appreciate you taking the time to share your experience and suggestions for improvement. We understand your expectations regarding the completeness and accuracy of the information provided. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi! The site is good, but I can't fill Brazilian phone numbers or address! The reverse mail doesn't provide also information associated to Instagram! And the information was apparently old!
Hello Madjer,
Thank you for your feedback and for highlighting your experience with our service. We're glad to hear that you found our site good, but we understand your concerns regarding the limitations you've encountered.
Please note that the service you are currently subscribed to is focused on information located within the United States, which may explain the inability to fill Brazilian phone numbers or addresses. If you want to have information exclusive to Brazil, you may subscribe to br.infotracer.com. If you would to switch your account, kindly reach out to us at [email protected] or call me at +1 833-922-2315. We look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great very helpful and makes my business much faster
Hello Delilah,
Thank you for your wonderful feedback! We're thrilled to hear that our service has been great and helpful for your business, making processes much faster. Providing efficient solutions for our customers is our goal, and we're delighted that we could contribute to your business's success. We hope you recommend us to others!
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Terry,
Thank you for your fantastic feedback! We're delighted to hear that you found our service good, easy to use, and faster than other apps you've tried in the past. Providing a seamless experience for our customers is our priority, and we're thrilled that we could meet your expectations in this regard. We hope you recommend us to others!
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ryann,
We appreciate you leaving feedback, and I'm sorry we could not provide you with the owner's information on the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I went ahead and refunded the fee of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Please be advised that your account is active and will renew on March 18,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315