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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I joined because you said on your site that the name owner previous and past where obtainable with a membership. I did not find it. Looked everywhere
The site spends ridiculous amounts of time having you wait for the results as they search MiLliOnS of data sources. Then comes back saying that they have records for everything. If you pay for the trial or god forbid the whole membership hoping to view the records, you're charged and then directed to a whole new page where they give you the manufacture info. So a vehicle record search? It will tell you when it was made etc. but owner info? Title records? All the "records" they claimed to have? They don't, request the refund if you do it. They will give you a speech about how they do state that the results on the first page are examples of possible results. They let you know it's on like page 98,456 of their TOS after you agree to pay. They don't have any more info on records then you can find for free through government sites. Don't do it. Trust me.
Hello Unamused A,
I'm so sorry to hear about your experience. I understand how frustrating it must be not to get the information that was promised. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you’ve reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured; we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looking for the owner of the ip address did not get a name
Hello Floyd,
Thank you for your review and I'm sorry that we were not able to provide you with the information that you wanted.
I ran the search on my end and I sincerely apologize but I could not find any additional information on your request within our database. This may happen if the IP Address is under any of the following conditions:
1. The person is using a VPN (Virtual Private Network)
2. The person has a Dynamic IP address, meaning his/her ISP assigns his device a temporary IP address only. Once the device is turned off and turned back on, the IP address will change, making it challenging to find the owner.
3. Additionally, network address translation (NAT) can hide an entire IP address range from the outside world behind a single internet-accessible IP address. While it's likely coming from a personal home connection, the city may be correct for the ISP but not the actual end-user subscriber of that ISP.
4. Or it has been purposely removed/blocked by an individual or the state for privacy, confidentiality, and security reasons.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Need to know who owns this vehicle I need to know where the title is
Hello Noah,
My sincere apologies that we could not provide you with the owner of the vehicle you were searching for. I forwarded your request to one of our research specialists to look for the owner's information.
We appreciate your patience as we conduct our research and gather the necessary details. You will receive an update today.
If you have any further questions or concerns, please do not hesitate to contact us. We are here to help and are committed to providing you with the best possible service. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It didn't give no info on the current person the car is registered to even when you know the current person's license license plate number and it's how you obtained the VIN number makes no sense
Hello Clifford,
Thank you for sharing your feedback and I'm sorry you did not find the information you were looking for. Please know that although our service allows you to search for vehicle ownership records, we are unable to determine if the information available is the current or previous owner.
Our records have all been collected from public data and may contain some inaccuracies. Unfortunately, we can't guarantee full or accurate information for every single name, phone number, or address because publicly available information varies.
Please be advised that your account is active and will renew on April 7,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Incomplete report. I searched for an Oklahoma plate and only results were from Nevada.
Hello Hal,
We appreciate you taking the time to leave a review and I'm sorry our service did not meet your data needs. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on March 15,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Free websites provide more info than this paid site
Hello John,
I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I looked up my own name first just to see and found so much incorrect information to my surprise.
Current address listed was fourteen years old, schools universities no listed with Army retirement information and combat medals. Old arrest record photos of criminal conduct convictions that was overturned on appeal. Unrelated names all over the place with my report.
Hello Douglas,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the report you received. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fine, such a useful tool………….……………………I think 50 characters in this box is unnecessary.
Hello Jodi,
Thank you for your feedback! We appreciate your kind words about our tool. We'll take note of your suggestion regarding the character limit in the review box.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Bobby,
Thank you for your review and I apologize for any inconvenience this has caused you. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Agent was very friendly, and helpful and looked into getting the history of the car without any extra cost.
Hello Jimi,
Thank you for your kind words! We prioritize customer experience and satisfaction, and it's fantastic to hear that our agent was able to assist you to your satisfaction and go the extra mile to help with the history of your car without any additional cost.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I looked into someone and you had no arrest record for them and I know for a fact that they have been arrested at least 6 to 7 times in the last year.
Hello Amanda,
Thank you for taking the time to leave us a review and we sincerely apologize if you could not get the information you needed. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information put together is crap and not useful.
Hello Satyendra,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the report you received. I can see here that you were running a search for a License Plate, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
5 minutes into reading my free report, I learned lots!
Hello Jean,
Thank you for your positive feedback! We're glad to hear that you find the free report valuable and informative. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Incorrect reports and small print total billing costs. Stay clear! Way way clear!
Hello Ashutosh,
I'm sorry to hear about your experience. I understand how frustrating it must be not to get the accurate information that you need. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not show up to date information on vehicle actually showed wrong information
Hello Daniel,
Thank you for leaving a review and I'm sorry our service did not satisfy your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you’ve reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Upon sign up it says I will be charged 2.95 for report then again for yearly subscription, yet after the charge it states I have no reports, and when I search the vin it asks me to pay for a report. Isn't that what im paying for? Im confused.
Hello Daniel,
Thank you for sharing your feedback and I apologize for the confusion and for any inconvenience this has caused you.
Upon checking, your trial subscription is now canceled and you accepted our special offer of one year of unlimited search access for $29.95. This is a one-time fee that should last until March 8,2025.
Additionally, please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was shown that there is a record available before payment, and after payment you guys flipped. Very disappointed.
Hello Mohammed,
Thank you for leaving a review and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Upon checking, I can see that you were trying to find information on Amreen Fatima. We sincerely apologize, but we could not find any additional information on your request within our database. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Rest assured, we constantly update our information from time to time, so you can always check back for newly updated ones.
Please be advised that your account is active and will renew on March 15,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not get me the owners info though led to believe I would get it
Hello David,
My sincere apologies that we were not able to provide you with the vehicle's owner's information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you have already reached out to customer service, and one of our research experts tried to look for more information but was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit: https://infotracer.com/faq/
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found everything I was looking for and more! Thanks
Hello McKinley,
Thank you so much for your positive review! We're thrilled to hear that our service made you feel like a private eye! It's great to know that you found everything you were looking for and more.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Benjamin,
Thank you for leaving a review and I'm sorry we could not provide you with the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I went ahead and refunded the fee of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Please note that your account is active and will renew on March 14,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315