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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I paid for a service that told me I would get some information that wasn't provided at all. The only thing I was given was information I could have looked at for free online and then told I would need to pay 5x more then my initial payment if I wanted any further information.
I paid for information on property liens and that was not provided
Hello Jessica,
Thank you for your review. I’m sorry you did not find the information you were looking for. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Excellent service by the representative even though the results of my search were zero.
Hello George,
Thank you for your kind words! We're glad that our representative provided excellent service to you, even though the search result was disappointing.
I can see that you have already contacted customer service. One of our research experts tried to find more information, and we were able to provide results. Was something wrong with the report? We would love to turn things around and make it right if we can.
I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When describing the service that you would provide, you concealed the fact that for the actual complete report you will request additional amount of $9.95!?!
Hello Joseph,
Thank you for your review and I apologize for the inconvenience this has caused you. Please know that the notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on April 22,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Dre,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a search for a license plate/VIN, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bad ServiceBad ServiceBad ServiceBad ServiceBad Service
Hello Ryan,
I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Makes me pay extra for premium for info that supposedly should've come with original payment
Hello Joseph,
Thank you for leaving a review, and I apologize for the confusion. Please know that Premium Reports are optional add-on services that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
Additionally, although premium reports will provide additional information, the data's availability still depends on what was gathered publicly.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Disappointed in overall site, it keeps requesting additional charges if you wish to gather any info
Hello Tracy,
Thank you for sharing your feedback and we sincerely apologize for any inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Regarding your refund request, we need to check for eligibility before we can issue a refund. I’ll have our research experts do a deep-dive, extensive search. If, in any case, the result fails to satisfy your needs, we will gladly process the refund.
Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Muito boa a experiência. Superou as expectativas obrigado por tudo oo
Hello Edilson,
Thank you for the 5-star review! We're thrilled that your experience exceeded your expectations. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I pulled the history of my 10 years old car. It doesn't show any owner registration. It tells the car is never sold 😀
Hello Dal,
I appreciate you leaving feedback and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Nonetheless, I forwarded a request for the vehicle's owner information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Advertises that information is available for purchase. After purchase, then says information is available only on a "premium" report. Once you pay for that, the information is not in fact available. Don't waste time or money.
Hello Jaimee,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people's databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I ran the search on my end, and I sincerely apologize, but I could not find any additional information on your request within our database. The license plate might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I processed a refund of $9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't get any info except the year of the camper. Title,specs,previous owners, damage,accidents, no info available.
Hello Kandy,
We apologize for any inconvenience and disappointment you may have experienced with our service. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Your feedback is valuable; we'll use it to improve our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great database with a variety of search features for an affordable price.
Hello Terry,
Thank you for your positive feedback! We're delighted you found our database helpful, and our search features easy to use. We strive to provide valuable information at an affordable price, and we're glad that you appreciate our efforts. We hope you recommend us to others! If you ever need assistance or have any questions, please contact us. Have a wonderful day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very easy to use and provided the information I need when other sites could not!
I'm very disappointed, therefore want to cancel! Will immediately call toll free number listed with enrollment information
Hello Barry,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Upon checking, I see that you've already contacted us, and we've sent you the requested report. We can confirm that your account has been canceled; our company will no longer bill you. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
First of all, u get incorrect info. Then as u try to get more info. They suddenly flag u as "abusing" and or over using their system. Something along those lines then they cut u off telling u you're suspended. Dumb as heck. Save yourself time and money and use BeenVerified.com. VERY DISSATISFIED WITH INFOTRACER. TALK ABOUT a BS GIMMICK.
Hello Yer,
We appreciate you leaving feedback, and I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the accurate information you need. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please know that the notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees. Upon checking, One of our team members emailed you information on how to reinstate your account and continue your searches.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Doesn't provide accurate information and I would like a refund
Hello Marvin,
We're sorry you were dissatisfied with the report you received. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we do not control. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing searches or subscriptions. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
I've tried searching for it on my end, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate/VIN might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I went ahead and refunded the $9.95 fee. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Your active account will renew to a monthly subscription on April 19,2024. If you wish to cancel, please let us know. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not receive information that I was looking for
Hello Megan,
Thank you for your review and I’m sorry you did not find the information you were looking for.
I can see that you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All good. Rarely have issues while searching. I have been followed and hacked quite a bit. So being able to log in here without being redirected or this site being tampered with is great!
Hello Robin,
Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us, and we agree that Rhea is truly a gem to have on our team! We count ourselves lucky to have customers like you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I bought report to see owner of an unknown vehicle parked on my property but you baited me and switched. This information is not available. I want a refund
Hello James,
I appreciate you leaving a review, and I apologize that we could not provide the owner information for the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Sure said that specific information was available for this vehicle. After paying for report no info was available
Hello Malynda,
Thank you for your review and I'm sorry we could not provide the information you needed. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tiffany,
I appreciate you leaving a review and I'm sorry we could not provide the vehicle's owner information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue to run the search without any additional fees.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315