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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
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Great speed
It was enlightening and more then I expected.
Some of the information is definitely not up to date. I feel hopeful, though.
Updates happen on a daily and I'm waiting with my fingers crossed.
I do hope that we all end up with smiles and I don't have to or need to go elsewhere for the information needed.
Hello Martha,
Thank you for leaving a review and I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we constantly update our information from time to time, so you can always check back for newly updated ones.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I cannot get the information I am seeking because it says I already have an account, yet when I try to log on, it tells me it does not recognize my credentials. I cannot access the site. I want my money back but I cannot figure out how to tell the site I want to cancel my subscription.
Hello Kevin,
I am sorry to hear that you had difficulty logging into your account. I have sent a password reset link to your email. Kindly check your spam, promotion, and junk folders, as emails get stuck in there sometimes.
Please log in to www.infotracer.com using your email as the username.
I can confirm that your account has been canceled; our company will no longer bill you. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
After typing in plate number, the illustrations dishonestly made it appear that information was found and would be made available after payment was received.
Hello Brett,
We sincerely apologize for any inconvenience this has caused you. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we will improve our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
First search found the right person but didn't have any updated info since 2009. Next searches no address at all. I need a mailing address and this was NOT helpful at ALL.
Hello Josea,
I appreciate you leaving feedback and I'm sorry our service did not satisfy your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Upon checking, I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until April 18,2024. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It is missing items already found before I paid $15! Not showing my existing electrical license.
Hello Gary,
Thank you for your review and I'm sorry you're dissatisfied with the report you received. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you contacted our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
After paying, then paying again no information or data I needed was provided.
Hello Information S.,
Thank you for leaving a review and we sincerely apologize if you could not get the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see here that you were running a search for a license plate/VIN. I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and refunded the $9.95 fee for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Before I purchased, I put the information in that I was seeking, and it said it have records and when I actually purchased it, they said that the records could not be found wasting my time Effort and money
Hello Anthony,
We sincerely apologize for the inconvenience this has caused you. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Definitely got it out of my moneys worth, and for a really low and easily affordable price
Hello Nicholas,
Thank you for the 5-star review! We're delighted you found our service to be a great value for your money! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I tried a search of an email address, and it showed check marks for the name etc, so I signed up and paid. Then they told me they couldn't find anything and I could pay for more expensive searches. No thanks
Hello John,
I appreciate you leaving a review and I'm sorry we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit the pop-up notification, and the search will continue without any additional fees.
I can see you were trying to find information on an email address. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of 1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No good. It was not helpful at all.Could not find what I was looking to know.Hope you find it song whales
Hello Joseph,
Thank you for sharing your feedback and I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have.
I can see that you were trying to find information on a License Plate, and we were able to provide results. Was there something wrong with the report? We would love to turn things around and make it right if we can. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Too expensive and doesn't help with anything besides stuff you already know about your car
Hello Oscar,
I appreciate you leaving a review and I'm sorry you're dissatisfied with the report you received. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Upon checking, I can see that you were trying to find information on a VIN, and we were able to provide results. Was there something wrong with the report? We would love to turn things around and make it right if we can. You can also view the report in your account's 'MY SEARCHES & SAVED REPORTS' section.
I can see that you’ve reached out to our Live Chat Support and I can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until May 10,2024. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The website claims they could give me information on a vehicle with the license plate. That was false. The search did not find anything. Waste of time and money.
Hello Donald,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Does not have up to date information and ownership
Hello Raymond,
Thank you for your review and I'm sorry you're dissatisfied with the report you received. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Nonetheless, I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
A trace was performed on a license plate number that is believed to have been in part of a crime. I did a couple iterations of the plate number, but it was not showing up. The photo I have was pretty clear. It seems there are plates out there that the DMV will not publicly disclose - atleast thru websites like this, and I'm not sure why. Hopefully we will find that out.
Hello Helping a friend p.,
Thank you for sharing your experience with us. We're glad that our representatives were helpful to you during your search, even though we could not provide the specific information you needed. We understand the frustration when certain information is not publicly available, and we're sorry for any inconvenience this may have caused. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
If you have any further questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help, and we appreciate your feedback which helps us improve our services.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for warrants information and it was shows as if the information was present and I will be able to access it if I paid but that was not the case.
Hello John,
Thank you for sharing your feedback and I’m sorry you did not find the information you were looking for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Going to cancel this asap I'm cancelling this.this will be cancelled,I don't need charged for something I will not use….
Hello Maria,
We sincerely apologize for the inconvenience this has caused you. I canceled the account and processed a refund of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list.
Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It didn't even tell me the car was salvaged. I paid $1 for another website and I got the milage history, accident report. This website didn't give non of that.
Hello Gilberto,
Thank you for your review and I'm sorry our service did not meet your data needs. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I've located my sister that we were separated at 10 years old she was 15 haven't talked to each other in 20 years found her thanks to you guys
Hello Chris,
Thank you so much for the positive feedback! We're pleased that our tool helped reunite you with your sister after such a long time apart. Stories like yours motivate us to keep improving our service.
If there's anything else we can assist you with, please feel free to reach out. We're here to help, and we wish you and your sister all the best as you reconnect!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
DO NOT USED, THEY PROMISE THE OWNER INFO CAUSE THEY WERE PARK NEXT TO MY SISTER HOUSE AND STOLE MY CAR
Hello Jose,
I'm sorry we could not provide you with the owner information of the vehicle you were searching for. I understand how frustrating it must be not to get the information that you need. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see here that you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Patricia,
Thank you for your positive feedback. We're thrilled that you found our service to be both speedy and informative and pleased that we met your expectations.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315