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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Customer service sucks. Nobody responded to me cannot log into a product that I paid for this is absolute bull$#*!.
I just paid only because it clearly says I can get the owners title info on this website but that's a lie
Hello Brian,
Thank you for sharing your feedback and I'm sorry we could not provide the vehicle's owner information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the VIN you were searching for, but I was unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if an individual or the state has purposely removed the information for privacy, confidentiality, and security.
I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't provide what you claimed. Didn't show ownership without and up charge
Hello Rodney,
Thank you for taking the time to give us a review and I'm sorry our service did not meet your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I can see that you've contacted our customer service. I have personally reviewed your account and see that you received results from the search you ran for a license plate in the member's area, which includes the owner's information. Therefore, we are unable to refund your account.
Rest assured, your account has been canceled, and you will not see any future charges from us. We are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When I did the free search it appeared that there was available information regarding what I had searched. When I paid the money the search had zero results. Ridiculous.
Hello J W.,
I sincerely apologize for the inconvenience this has caused you. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When searching for a website to do the task I was looking for, this website said free owner report. Then it said I had to pay To get the owner information report, which I did only to find out there still wasn't any owner information. I had to buy a second subscription which I will not be doing.
Hello J J.,
Thank you for your review. I'm sorry we could not provide you with the owner's information on the vehicle you were searching for. Please know that all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on April 20,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for the service when told report was ready. There was absolutely no more information in the report than what I could myself on a Google search. Waste of money.
Hello Gerard,
I appreciate you leaving feedback and I'm sorry we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you have already contacted our Live Chat Support, and we tried to look for more information but were unsuccessful. It could be that the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Since we were not able to provide any information, I processed a refund of $1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have subscribed to every service available out there. There are very few I trust enough to pay annually, rather than by the month. I have found Infotracer to be one of the most accurate of them all. There are only 2 others I say the same of and funny, but one of those others is completely free. Go figure. The reason I use others is #1, it is good to have a comparable #2 not all fields are covered under the same service. That being said, the fields that are covered by Infotracer is top notch and accurate.
Hello Kimberly,
Thank you so much for taking the time to share your experience with us! We're thrilled that we have earned your trust and stand out among other services you've tried. We're glad that our accuracy and customer service have met your expectations. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not very good want to cancel subscription. This is not something that I needed or wanted.
Hello Sheila,
Thank you for leaving a review and I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have.
Upon checking, I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until April 23,2024.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I messaged support and they told LD me it does cover canada but when in fact it does not cover canada.
Hello James,
We sincerely apologize for the inconvenience this has caused you. Please know that Canada is one of the international platforms we cater to.
Upon checking, I can see that you’ve contacted our customer service and your subscription has been upgraded to include international access so you can run searches in Canada.
Please know that our international searches are limited at the moment. While we are expanding our resources, it is still under development, and further support is not yet available.
Please be advised that your account is active and will renew on April 22,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid first report because it didn't give me information it said it would for free. Then that didn't give it so I paid additional 9.95 for premium report and that didn't give me the i formation either! Don't use find a different company
Hello Tad,
I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Please know that all customers are welcome to run a preliminary search for free, which will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires fees for access, collections, updates, and sorting, which is why our reports are not free.
Additionally, although premium reports will provide additional information, the data's availability still depends on what was gathered publicly.
I can see that you were trying to find information on a VIN. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and refunded the $9.95 fee for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Keren,
We sincerely apologize if you could not get the information you needed. I can see here that you were running a search for a License Plate. I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very fast and very accurate. Great tool. I would highly recommend it. Will definitely use it again and again in the future. Very satisfied. Thank you
Hello Margaret,
Thank you so much for your positive review! We're thrilled that our IP address finder exceeded your expectations quickly and accurately. It's good to know that you found it a great tool and that you're considering using it again. We appreciate your recommendation.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not find what I was looking for. Cancelled immediately.
Hello Shirley,
Thank you for your feedback. We appreciate you find our service quick and efficient. We're sorry we couldn't provide what you were looking for, leading to your decision to cancel.
I can see that you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Upon checking, your account is still active. I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until April 23,2024.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid using Apple Pay and I didn't receive a report. The email I record didn't have any login information. I reached out to support and zero help.
Hello Web,
I'm sorry to hear about your experience. That sounds incredibly frustrating. We apologize for the inconvenience you've faced.
I have sent a password reset link to your email. Kindly check your spam, promotion, and junk folders, as emails get stuck in there sometimes.
If you need help finding information, feel free to call us or email us at [email protected]. Rest assured, we’re here to help.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All this gave me was basic information about the car the license plate belongs to not the person that owns the vehicle.
Hello Jordan,
Thank you for sharing your feedback, and I'm sorry we could not provide you with the owner's information on the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
She has a long criminal record, that I have seen in the past now that I need proof I can't find it I know for a fact it exist, she has even admitted to going to prison just not for what she told me. She also left out all of the arrest prior to going to prison. Look In Bald knob Arkansas, White County. Multiple arrest convictions in the 1990's and last! Saw was in 2007 other than a recent driving left of center. Prison Sentence was for a burglary in 2002, she was even pregnant when she went to prison. Gave that child to her mother and never asked for her back.
Hello James,
We apologize for any inconvenience you experienced. We aim to provide accurate and comprehensive information, but we fell short in this instance. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
We would love to make things right. Please reach out to me at [email protected] or call me at +1 833-922-2315. We look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Andrea,
Thank you for taking the time to leave us a review. We're thrilled you found everything you needed during your research, and we hope you recommend us to others! If you need further assistance, feel free to contact us anytime. Have a great day, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site is not for me!
Poor information,
Was not happy with the report and
This site needed more more for just A tiny bit of information!
Hello Michael,
Thank you for taking the time to leave us a review and I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Upon checking, I see you were trying to find information on a license plate. I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted a reprint of the window sticker and ended up with a $24 subscription I didn't want. Also, the information I did get for $3 was already provided free from CARFAX.
Hello S J.,
Thank you for sharing your feedback. Please know that window sticker is not part of our service. We can provide you publicly available information related to vehicles, such as Title Issue Date, State, Status (Current or Historical), Mileage, and VIN.
Regarding the monthly subscription for $24.95, please know that you will only be charged with the monthly subscription if you do not cancel the 7-day trial before the end of your trial subscription. On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
Upon checking, our records show that your account has been canceled and you will not see any future charges from us. The payment made will allow you access until April 22,2024.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Premium report after purchasing the report is a money grab.
Hello Jesse,
I sincerely apologize for the confusion and inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until April 22,2024.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rick,
I'm truly sorry to hear about your experience. This is not the kind of experience we wanted you to have. We take your feedback seriously and are actively working to resolve this issue for you.
Upon checking, one of our customer service agents sent you a password reset link to your email. Kindly check your spam, promotion, and junk folders, as emails get stuck in there sometimes.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315