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iMemoriesReviews 11,823

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,927
value
158
shipping
156
returns
82
quality
6,465
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7,376 reviews

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Kansas
1 review
0 helpful votes
Follow Teri W.
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Wish we would have done this sooner!
February 5, 2026

We had 24 - 8mm tapes converted to digital. Wish we had done this sooner as some of the tapes had already begun deteriorating. IMemories took extra time with 4 of them that had issues. We are very pleased and are enjoying viewing and sharing specific clips. I would have given a 5 star rating but only wish more time would have been taken to trim all videos into separate story clips as now I have been going through and editing where they missed some of the separations that were outlined on my tape description cards in the tape cases. High marks for shipping, discount, turnaround, and trustworthy with our box of memories. Appreciate ability to rename files and clips as well as easy editing tools to delete, trim and cut if needed.

Date of experience: February 5, 2026
Stacey S. — iMemories Rep
3 weeks ago

Thank you, Teri, for sharing your thoughtful and detailed feedback. We're so glad to hear you’re enjoying your memories. When we do the digital conversion, our team will separate your videos into scenes, based on location changes, time stamps and camera stops/starts. The great part is, you can easily edit further, saving your memories exactly how you want!

Florida
1 review
0 helpful votes
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This is an amazing service
February 5, 2026

I was pleased with the easy process for converting my old films into digital files. I was sent a starter box and received my digital files in a timely manner.

Date of experience: February 5, 2026
Stacey S. — iMemories Rep
3 weeks ago

Emily, thank you so much for taking the time to share your positive experience. We’re delighted to hear you were pleased with the service.

Illinois
1 review
0 helpful votes
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Great product, price too high
February 5, 2026

Was very pleased with the video but the price is outrageous. First you have to buy the kit and then I have to pay to have my original tape sent back to me and I only had one video tape and the price for that was insane. Probably would not be a repeat customer

Date of experience: February 5, 2026
Stacey S. — iMemories Rep
3 weeks ago

Thank you for sharing your feedback. We’re really glad to hear that you were pleased with the video itself. That means a lot to us.

That said, we completely understand your frustration with the overall cost. It appears that you did not enter the 60% off promotional code, that was included with the your SafeShip Kit, when making payment. We have issued a refund for the discount.

We appreciate you giving us a try and taking the time to share your experience.

Oregon
1 review
0 helpful votes
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Our family has digitized several home movies our parents took starting in 1950's. There were a couple that had damage and could not be transferred. We have come across some VCR cassettes we will be shipping off to be digitized. This is the third time using iMemories, if we were not satisfied with their product we would have never used them twice, let alone a third time.

Date of experience: January 12, 2026
Stacey S. — iMemories Rep
3 weeks ago

Thank you so much, Kevin, for your loyalty and thoughtful feedback. We're honored to help preserve such precious family memories and appreciate you trusting us again with your videos.

We’re very sorry there was an issue with the film. Our specialty is creating a digital copy of the original so it can be viewed and preserved using today’s technology. We take great care to capture the film as it exists, but we don’t digitally alter or change the original content, as that falls outside the scope of our conversion service.

Arizona
1 review
0 helpful votes
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1995 Wedding Party
February 4, 2026

This was only one VHS video. Super-old, it came out fine. My kids had never seen these people, so it was a nice family thing. I'm glad you didn't lose it.

Date of experience: February 4, 2026
Stacey S. — iMemories Rep
3 weeks ago

Thank you for trusting us with something so important Erick. We’re very glad it made its way safely back to you.

Maryland
1 review
0 helpful votes
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Great Service
February 3, 2026

I was able to see my VHS video on line that a friend made in 1990 who soon afterwards passed away. I was able to share it with my friends and his daughter who was a young child when he passed. It was wonderful to remember this fun trip. I would now like to remove this from the site so that I don't have to pay a monthly storage fee.

Date of experience: February 3, 2026
Stacey S. — iMemories Rep
3 weeks ago

Thank you so much for sharing this Theresa. We’re honored we could help you rediscover that video and share it with your friends and his daughter. After your 30 days of free access, your account will become inactive. There's nothing to cancel, we do not automatically subscribe customers to a storage plan. Please don’t hesitate to reach out, we’re here to help every step of the way.

Ohio
1 review
1 helpful vote
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Great Decision!
February 2, 2026

We sent 23 VHS tapes in and we were delighted with the transaction, communication, and final product. I wish we had ordered sooner!

Date of experience: February 2, 2026
Stacey S. — iMemories Rep
4 weeks ago

Lanissa, thank you so much for your kind words! We're thrilled to hear you enjoyed the process and are delighted with the results. We appreciate your trust.

North Carolina
1 review
1 helpful vote
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Memories saved for a lifetime
February 2, 2026

Easy process beginning with Fed Ex box to send off VHS tapes. Great communication about receiving them. Price was reasonable and it was easy to pay online. Next received notification that media was ready for viewing. Great instructions included.

Date of experience: February 2, 2026
Stacey S. — iMemories Rep
4 weeks ago

Thank you so much for your kind words, Mary Ann! It means a lot to us to be entrusted with preserving your precious memories.

Florida
1 review
0 helpful votes
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Perfect gift
February 2, 2026

This was a great experience! Absolutely loved looking back at memories that I thought i would get to look at. Now I can view them any time on my device.
Thank you so much

Date of experience: February 2, 2026
Stacey S. — iMemories Rep
4 weeks ago

Jenni, we’re so happy to hear that revisiting your memories brought you joy. Thank you for trusting us to help keep those treasures accessible anytime. Your kind words truly mean a lot.

North Carolina
1 review
5 helpful votes
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Totally Satisfied
December 10, 2025

I am so glad I went with Imemories. My videos turned out better than I expected. I had a few questions and their customer service employee was very helpful and answered all of my questions. Will definitely use them again, which I plan on doing soon. I can breathe easier now knowing that I my family memories will always be there. Thank you so much for what you do!

Date of experience: December 10, 2025
Stacey S. — iMemories Rep
4 weeks ago

Thank you so much for your kind words Lori! We’re thrilled you love the results and that our team could provide quick, helpful support along the way. It means a lot that you trusted us with your memories!

Florida
1 review
4 helpful votes
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Easy process/Great Final Product
December 10, 2025

I was very skeptical with the process and very nervous because I was sending in my 1997 Wedding VHS tapes. But to my surprise everything went amazing, very quick turn around and great communication and the final product was downloaded to an app which I could easily retrieve. Video was good quality I did not buy the additional quality check and kind of wish I did. Overall, great experience and easy process. Would definitely recommend.

Date of experience: December 9, 2025
North Carolina
1 review
1 helpful vote
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Helping Keep Our Memories
December 9, 2025

Thank You for the digitized service so my Family & I finally watch my son & daughter-in-law's Wedding! My Grandkids have Never seen the videos until now! With the USB Drive they can watch over & over!

Date of experience: December 9, 2025
Pennsylvania
1 review
0 helpful votes
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Keeping family memories
December 9, 2025

I was able to see home movies from my childhood and my childrens childhoods. Plays my husband was in and other family happenings to see those that have passed away is a great way to remember. I also got to share it with family.

Date of experience: December 9, 2025
Illinois
1 review
1 helpful vote
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Pleasantly surprised
December 9, 2025

I was willing to spend whatever to have my tapes converted and was pleasantly surprised by the deal they had. I was not aware of the app until I researched and it's very convenient and affordable.

Date of experience: December 8, 2025
California
1 review
2 helpful votes
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Memories Revitalized
December 8, 2025

We had a box of home videos from the 1990s just sitting in our garage for over 15 years. I was so scared that the shift in weather over that time might have damaged the film of the videos and that our precious memories were lost for good. But iMemories was able to save every bit of footage and it's been so wonderful being able to revisit these wonderful memories, some that we didn't even remember we had!

Date of experience: December 8, 2025
Massachusetts
1 review
1 helpful vote
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Best decision!
December 7, 2025

This has been a great experience! From shipping the items to receiving the completed project has been so easy and quick. This was the best decision we made and have been spending hours watching all the old home movies. Worth the price for having these memories forever!

Date of experience: December 7, 2025
Tennessee
1 review
2 helpful votes
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Good Old Time Memories
December 6, 2025

What a pleasure it was seeing videos of my kids 30 years ago; it felt like it was just yesterday. I did not realize I also had videos of my parents and other close family that are now deceased. One of my daughters, who ran track, was excited to see all of her high school track videos. This is especially a treat now, because her daughters, who are now middle school and high school, are running track and cross country events. There were also prom videos and old family vacation videos that brought much laughter. IMemories is a precious jewel. I had been looking for a company to transfer my VHS tapes to a more updated version, I am so glad I found IMemories. Even though some of the videos are 30 years old the sound and visual acuity were good. Needless to say I am pleased with IMemories and will not hesitate to use their services.

Date of experience: December 6, 2025
Arizona
1 review
2 helpful votes
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Extremely happy
December 6, 2025

From the minute, I walked into the corporate office here in Scottsdale Arizona, (I live here) I was very impressed. The individual sitting at the front desk was very informative, friendly and very professional. I left my slides and within two days I had received them and was able to view them online. They were 65 years old and they looked great. I would recommend I Memories to anyone.

Date of experience: November 12, 2025
Michigan
1 review
0 helpful votes
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Precious Memories of Love
December 5, 2025

At first there was misunderstanding of order, but staff worked with me and perfect -ly gave me my love back to me. He recently past unexpectedly after 56 years. Our memories are priceless and now seeing all the treasured moments together is forever rewarding. Thank you.

Date of experience: December 5, 2025
North Carolina
1 review
0 helpful votes
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Ive never done anything like this so didn't know how to go about it. I phoned several times and my questions were answered. The only thing that could be improved for a novice like me is a step by step list of what needs to be done on the website. No. 1 to view the photos, no. 2 click on the ones you want enhanced etc... Next time, I'll do better!

Date of experience: December 5, 2025