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iLookGlasses

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.8 stars from 1,147 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,066
This company responds to reviews on average within 5 days

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1,450 reviews

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Canada
1 review
0 helpful votes
Follow Denise L.
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Great price and customer service
April 12, 2026

I didn't fill out the eye strength the same on both pairs, it was pick up and an email was sent to me very quickly asking if I had made a mistake, and I had. The prices even without a discount are good.

Date of experience: April 2, 2026
1 review
0 helpful votes
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Glasses
April 12, 2026

One pair seams great but can get used to the other pair and very tight on my head.

Date of experience: March 19, 26
Zoey D. — iLookGlasses Rep
11 hours ago

Thank you for the feedback! We are so glad one of your new pairs is working out perfectly.

Regarding the second pair, it sounds like they just need a professional adjustment! Frames that feel too tight can often be easily tuned for a more 'bespoke' fit. As for getting used to the lenses, we’d love to troubleshoot that with you to ensure they are as comfortable as your first pair.

Check your inbox—we’ve just sent you an email with some easy fitment tips and our Satisfaction Guarantee options to make sure both pairs are 5-star winners!

1 review
0 helpful votes
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Good
April 11, 2026

I have purchased many times before.
Glasses are working fine, this time, not last but you fixed them
Rescheduling delivery was nicely done by service agent

Date of experience: March 3, 2026
1 review
0 helpful votes
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I re-ordered frames that I purchased 4 years ago with my new prescription
The result is perfect!

Date of experience: April 1, 2026
District of Columbia
1 review
0 helpful votes
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Have purchased many glasses from iLookGlasses and have always had a good product and service. Will continue to fill my prescriptions here and so does the rest of my family.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Fantastic
April 11, 2026

So impressed with the quality and the speed of delivery. Awesome selection as well

Date of experience: April 1, 2026
Canada
1 review
0 helpful votes
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First ILook Glasses
April 11, 2026

Lots to choose from. Many colours. Accurate sizing. Love the real face feature to see how the glasses will look. Great deals and sales most times. Highly recommend.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Repeat Customer
April 11, 2026

Ive been buying glasses from ilookGlasses for years. Always delivered with no issue. Often they follow up to make sure you ordred the right presciption and product prior to delivery which is great. I bought a pair a few years back that was too small ( I didn't read the specs) Returned it with no problems. Ive been recomending them to people for years.

Date of experience: April 1, 2026
Canada
1 review
0 helpful votes
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Very Happy First Time Customer
April 11, 2026

This was my first time ordering progressive eyewear online. After checking a fair number of online Canadian eyewear stores, ilook had the best try-on software for me to get a good idea of which glasses to purchase.

I am very pleased with my purchase, and great value with a sale on too! Would totally do again as it is only a matter of time until I lose another pair and will need to replace them.

Date of experience: February 6, 2026
Canada
1 review
0 helpful votes
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I ordered 2 pairs of presription glasses and paid under 100 for both. They are great quality and delivered to my house in a week. Way faster than my optometrist. As long as you get your pupilary distance this is a cheap and good option.

Date of experience: March 17, 2026
Canada
1 review
1 helpful vote
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Great web site, very good quality product, good reasonable prices.

Date of experience: March 17, 2026
Canada
1 review
1 helpful vote
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Better than any of the ones I've bought from eye doctors in the past. 3rd eye operation and new set of driving and computer/desk are perfect and iLook even called as one eye is +1.0 and the other is -. R05. Great service.

Date of experience: December 20, 2025
Virginia
2 reviews
0 helpful votes
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Even better than I expected
March 15, 2026

Easy to use website to find the right style. Competitive pricing and fast delivery.
Customer service took the time to contact me regarding a mistyped measurement.

Date of experience: March 5, 2026
Virginia
1 review
0 helpful votes
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Frames smaller than expected
March 15, 2026

The frames are not the larger modern ones that I expected. I was disappointed.

Date of experience: March 5, 2026
1 review
1 helpful vote
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Ordering was easy and they checked in with me to make sure I put in the correct measurements.

Date of experience: March 5, 2026
1 review
0 helpful votes
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Good purchase
March 15, 2026

Easy to order. Hard to tell actual colour on line, and how they will fit. Mine fit ok, but went to a store to have them adjusted. Colour was darker than I thought. Price was good!

Date of experience: March 5, 2026
Canada
1 review
0 helpful votes
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Wonderful
March 15, 2026

I love ordering glasses on. ILookGlasses They offer the best service, advice, and help with choosing and ordering. I order regularly for my daughter and myself.

Date of experience: March 5, 2026
Canada
1 review
0 helpful votes
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New glasses on the east coast.
March 14, 2026

A change in prescription determined the need for new glasses. Ordering was quick and easy and I am very pleased with the result.

Date of experience: March 4, 2026
1 review
0 helpful votes
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Super cheap quality frames
March 13, 2026

The frames are dollar store quality, if not worse.
The lenses seem good.

Date of experience: March 3, 2026
Zoey D. — iLookGlasses Rep
4 weeks ago

Thank you for sharing your honest feedback. We’re glad to hear the lenses are meeting your expectations, but we’re truly sorry that the frames didn't live up to the quality you expected.

We take great pride in our products, and it’s clear we missed the mark for you this time. We want you to love everything about your glasses, which is why we offer a 100% Satisfaction Guarantee.

We would love the chance to make this right by helping you exchange these for a different style that better suits your preferences. We sent you an email so we can talk more about your order. We look forward to hearing back from you!

Canada
1 review
0 helpful votes
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Much appreciated savings!
March 13, 2026

My last pair of glasses, bought in my Dr. Office cost me over $600 for one pair of a Brand name. They lasted less than 1 year before they were out of shape and the lens popped out. I figured I would try an online company as I could not afford to go back to my Dr. for another pair. I came across ILook Glasses and went through the directions which were quite easy, but I fould up the PD, as it was not on the prescription, but I received a quick email from the company and she talked me through the correct procedure and took my anxiety down a few levels. I received 2 pair for the price of one on one of the offers and I could not have been more satisfied. The glasses I choose are exceptional and so well made. I could say so much more but I would not know where to start. Do not be too intimaded like me and go for it, you will not be sorry. Thank You IGlass for such a great experience.

Date of experience: March 3, 2026