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iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.
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Service was good but frames were not the same colours as shown online.
The pictures online were much brighter, vibrant colours and the frames that I received were dull and muted in colour.
Probably won't order from ilook glasses due to this experience.
I had a very nice experience with a smooth buying option—Hassle-free, with no issues while choosing certain frames. The online site interface is user-friendly, as is their staff. Highly recommended.
Excellent. I actually made an error whilst ordering and they picked it up immediately so it was resolved!
The online ordering and choosing was great, entering all the info needed went smoothly and lots of options offered. Price was good and shipping quick. But my vision is very slightly off both near and far, not perfectly sharp as should be. The other glasses I'm wearing with a 2 year old prescription I bought online are clearer vision wise. The numbers I submitted to iLookGlasses are updated and should be that much better but sadly aren't.
Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase did not work out! Your satisfaction is extremely important to us, we would like to talk to you more about your order and discuss some options to make things right. Please check your email and reply to us at your earliest convenience.
We look forward to hearing back from you soon.
They took care to reach out to me to double check my prescription.
Site was very easy to use. Delivery time was reasonable. Got what I ordered. Nothing hidden. A satisfied experience.
I am blown away by the high quality and speed of delivery for the 3 pairs of glasses I received.
I would never have thought of buying my glasses on line. Not being able to touch and try them on seemed weird. But I thought I'd try it once. I am so glad I did. The cost was much cheaper on line and when I received my glasses and took them out of the case they fit perfectly. I have never tried progressive lenses before and they so well I would never go back to Bifocal lenses again.
I will definitely buy from your company again.
Thank you
Steve
Large selection of glasses and the price is the best you will find in Canada.
I found it very easy to shop from their site & they even sent me a question to make sure I had the measurements right.
Great website, easy to navigate. Great selection of frames and the virtual try-on experience was good. The sales and specials saved me a lot on two pairs. I even got a free pair of aviator-style regular glasses. Great customer service experience and the fast free shipping was fast and convenient. I've recommended iLook to my sister, I hope she try's them out!
I was very surprised by the quality of the frames and the lenses very
Prescription and frames were spot on! No adjustment needed. And you can't beat the price.
It's alright. First time I've ever bought on line glasses. The site seems to be a little off on my left lens making it blurry at times. But i will deal with it.
Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase did not work out as you expected! Your satisfaction is extremely important to us, we would like to talk to you more about your order and discuss some options to make things right. Please check your email and reply to us at your earliest convenience.
We look forward to hearing back from you soon.
Perfect vision. Better than expected quality. I would definitely recommend. Good Canadian company.
I was a little doubtful ordering glasses on line, but I was very impressed with ease of ordering, and the quality of the product.
Both excellent. I would definitely return and recommend this company to all my friends. Frames and prescription exactly what I expected
NIce site, easy to buy and fast shipping. The glasses are cheap and the price is hard to beat. But they scratch easily. Th scratch protection is not that good. All my iLook glassses have small scratches after a few weeks. But at this price, I replace them more frequently.
Excellent service great glasses would definitely buy again quick delivery
Very happy with the ease of using iLook and information provided. Came quickly, fit perfect - love them.
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at [email protected]
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.


Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase does not look as expected! Your satisfaction is extremely important to us, we would like to talk to you more about your order and discuss some options to make things right. Please check your email and reply to us at your earliest convenience.
We look forward to hearing back from you soon.