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iLookGlasses

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,053
This company responds to reviews on average within 5 days

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1,450 reviews

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Canada
1 review
0 helpful votes
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Service was good but frames were not the same colours as shown online.
The pictures online were much brighter, vibrant colours and the frames that I received were dull and muted in colour.
Probably won't order from ilook glasses due to this experience.

Date of experience: April 11, 2025
Zoey D. — iLookGlasses Rep
10 months ago

Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase does not look as expected! Your satisfaction is extremely important to us, we would like to talk to you more about your order and discuss some options to make things right. Please check your email and reply to us at your earliest convenience.
We look forward to hearing back from you soon.

Canada
1 review
1 helpful vote
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Very supportive and fast delivery
June 15, 2025

I had a very nice experience with a smooth buying option—Hassle-free, with no issues while choosing certain frames. The online site interface is user-friendly, as is their staff. Highly recommended.

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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2Prs glasses
June 15, 2025

Excellent. I actually made an error whilst ordering and they picked it up immediately so it was resolved!

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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The online ordering and choosing was great, entering all the info needed went smoothly and lots of options offered. Price was good and shipping quick. But my vision is very slightly off both near and far, not perfectly sharp as should be. The other glasses I'm wearing with a 2 year old prescription I bought online are clearer vision wise. The numbers I submitted to iLookGlasses are updated and should be that much better but sadly aren't.

Date of experience: June 5, 2025
Zoey D. — iLookGlasses Rep
10 months ago

Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase did not work out! Your satisfaction is extremely important to us, we would like to talk to you more about your order and discuss some options to make things right. Please check your email and reply to us at your earliest convenience.
We look forward to hearing back from you soon.

Canada
1 review
0 helpful votes
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Well done, delivered as promised
June 15, 2025

They took care to reach out to me to double check my prescription.

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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Good value for the cost
June 15, 2025

Site was very easy to use. Delivery time was reasonable. Got what I ordered. Nothing hidden. A satisfied experience.

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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Great quality, great service!
June 15, 2025

I am blown away by the high quality and speed of delivery for the 3 pairs of glasses I received.

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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On line and Skeptical
June 15, 2025

I would never have thought of buying my glasses on line. Not being able to touch and try them on seemed weird. But I thought I'd try it once. I am so glad I did. The cost was much cheaper on line and when I received my glasses and took them out of the case they fit perfectly. I have never tried progressive lenses before and they so well I would never go back to Bifocal lenses again.
I will definitely buy from your company again.
Thank you
Steve

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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Large selection of glasses and the price is the best you will find in Canada.

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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Great customer service!
June 15, 2025

I found it very easy to shop from their site & they even sent me a question to make sure I had the measurements right.

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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Highly satisfying experience
June 15, 2025

Great website, easy to navigate. Great selection of frames and the virtual try-on experience was good. The sales and specials saved me a lot on two pairs. I even got a free pair of aviator-style regular glasses. Great customer service experience and the fast free shipping was fast and convenient. I've recommended iLook to my sister, I hope she try's them out!

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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New Supplier Online
June 15, 2025

I was very surprised by the quality of the frames and the lenses very

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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Excellent!
June 15, 2025

Prescription and frames were spot on! No adjustment needed. And you can't beat the price.

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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Ez to order
June 15, 2025

It's alright. First time I've ever bought on line glasses. The site seems to be a little off on my left lens making it blurry at times. But i will deal with it.

Date of experience: June 5, 2025
Zoey D. — iLookGlasses Rep
10 months ago

Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase did not work out as you expected! Your satisfaction is extremely important to us, we would like to talk to you more about your order and discuss some options to make things right. Please check your email and reply to us at your earliest convenience.
We look forward to hearing back from you soon.

Canada
1 review
0 helpful votes
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Happy customer
June 15, 2025

Perfect vision. Better than expected quality. I would definitely recommend. Good Canadian company.

Date of experience: June 5, 2025
Canada
1 review
1 helpful vote
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Took a chance
May 23, 2025

I was a little doubtful ordering glasses on line, but I was very impressed with ease of ordering, and the quality of the product.

Date of experience: May 13, 2025
Canada
1 review
1 helpful vote
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Two pairs
May 19, 2025

Both excellent. I would definitely return and recommend this company to all my friends. Frames and prescription exactly what I expected

Date of experience: May 9, 2025
Canada
1 review
2 helpful votes
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NIce site, easy to buy and fast shipping. The glasses are cheap and the price is hard to beat. But they scratch easily. Th scratch protection is not that good. All my iLook glassses have small scratches after a few weeks. But at this price, I replace them more frequently.

Date of experience: May 9, 2025
Canada
1 review
0 helpful votes
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Progressive lens tinted glasses
May 19, 2025

Excellent service great glasses would definitely buy again quick delivery

Date of experience: May 8, 2025
Canada
1 review
0 helpful votes
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Happy with purchase
May 19, 2025

Very happy with the ease of using iLook and information provided. Came quickly, fit perfect - love them.

Date of experience: May 8, 2025