On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Liv Luv Shop Reviews Summary
The company faces significant challenges regarding customer satisfaction, primarily due to frequent complaints about product quality, sizing inaccuracies, and prolonged shipping delays. Many customers express disappointment with the items received, often feeling misled by promotional descriptions. Additionally, the company's "all sales are final" policy exacerbates frustration, as customers report difficulties in obtaining refunds or exchanges. While a few positive experiences highlight timely delivery and satisfactory products, the overwhelming sentiment indicates a lack of reliable customer service and a need for improved communication and quality control to enhance overall reputation and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So disappointed in this company. Ordered one sweater a month ago and still haven't received it I have tried contacting them several times with no response. Do not buy from them it's a scam!
I would not recommend ordering from this website. I placed an order on October 9th and was told it would take 10-15 days for shipping. On October 20th there was still no shipping update so I reached out to support. They told me I needed to wait 10-15 days for them to ship it so I understood. November 6th rolls around and I still dont have the product I paid for in October. I reach out again, and they tell me there is a delay and offer me a coupon for my next purchase. I can understand a bit of a delay, but it is now November 19th and I STILL do not have my order and am out $25. I do not recommend making a purchase from this store. It seems very sketchy to me and if you do make a purchase, expect to wait at least 3 months for your order, or to just never get it at all.
I ordered over 40 bucks worth of items and only got 1 shirt! QUALITY SUCKS! I have contacted them multiple and have not heard from them! DO NOT DO IT, IT'S A SCAM
I placed an order at the beginning of October STILL havent received it! I will be reporting you to the better business bureau if i am not fully refunded immediately. Ive contacted you numerous times and you replied once said you would have my order shipped and its stull not here and the tracking information is no longer available! I will never recommend or purchase anything from this site!
Placed order 9-2-17 received them and they were huge! Emailed about an exchange and she was prompt and said yes send back with the size ya would like so that happened within 3 days of receiving. And have yet to see my order placed 2 1/2 months ago! We have emailed 4 times, sent a DM, wrote a comment on every post on instagram with every new post which is daily, and they have yet to respond and even better they ERASE my comments! Worst company ever! Just lost $40 bucks and got nothing in return.
DO NOT SHOP! Tried numerous times to contact via email and telephone! Voicemail box was FULL?!?! What kind of business, not only doesn't return emails, but has a full voicemail box? That just goes to show how many upset customers this company has. Blatant scam. I am considering reaching out to my friends in law enforcement on how I should go about ensuring this company doesn't continue this thievery
Do not order from this company. I, like many others, have not received part of my order and cannot get a response from this company. There is simply no way to reach them or get a refund for items not received. This is a Complete rip off company.
This company is an absolute hard pass from me. I placed an order on 10/17/17 and received ONE of my three items (so I guess I fared better than the vast majority of the people on this board). My order says 'fulfilled' on their website. Honestly, I don't even care to receive my other two items. The shirt I received is absolute garbage. It was made extremely cheap and has the most god awful stench from whatever terrible product they use for the vinyl. I have washed it once (did NOT dry it), and the letters are now all puckered. They will not answer the phone or email back. Literally if I could give this company negative stars I would. They are the worst of the worst.
Horrible company! I made an order on October 6,2017 it has been over a month and still have not received my order. I have made several attempts to contact company and they will not respond. This company will take your money and then go MIA! I am so very angry! I don't know how this place is still open!
Do NOT order from this company. I placed an order with them over a month ago. They took my money, said it was shipped and Ive received nothing. They will not return my emails or any other correspondence for that matter. How is this place still in business?
If you take a moment to read all of the negative reviews on this website, the BBB and other sites, youll see way too many people who have had similar experiences. I ordered a shirt from them, they lied about delivering it, took my money, and wont respond to emails. Its fraudulent and Ive had to involve attorneys because this is unethical to conduct business this way. All I want is a refund. Stay aware from ordering from this site, too many issues with orders and mostly people being stolen from.
Ordered 2 items. They shipped only 1. They wont return any emails! Ive sent like 10 emails. Never will I order again. What a scam no phone number. All sales final. No responses.
On November 11,2017 it will be 1 month since I placed my order. I've received nothing nor have I received any reply to my email and Facebook messages. This is all absolutely ridiculous. Terrible company.
This small business is doing nothing more than stealing your money without repercussion. I placed an order a month ago, no response to emails, no response to FB messages, FB posts deleted or blocked. I have escalated the issue with Pay-Pal in hopes I'll get my money. ABSOLUTELY POSITIVELY DO NOT ORDER FROM THIS WEBSITE! It's nothing more than a scam to steal your money. And from what I've seen with these reviews, this THIEF is making quite a living doing it.
This company is a scam! Will take you money and pretend to ship out your item! They do not answer any messages and you will never receive your item! Terrible company and service.
Been a month and no one is responding--thank goodness I used paypal--hopefully they can help... I will be sharing this bad experience ALL OVER SOCIAL MEDIA!
I ordered a shirt and NEVER received it and of course nobody will answer my email. Karma is a $#*!, you can't run a "business"like this forever. My credit card was hacked shortly after ordering from them too... I don't think that is a coincidence
If I could leave a no star it would be more fitting... placed an order, took 4 weeks to receive and then got the wrong size. Dont try emailing for an answer, you wont get one from this stay at home worthless Mom. Never replies, never corrects. Dont order, save your money.
So Im not even going to waste my time with my details becasue its just like everyone elses. Ordered 6 weeks ago and never got my order. Its time to shut this company down! Start by sharing on all your social media sites! This will prevent others from purchasing. Im ready to bring a lawsuit against them! Please let me know if anyone else is in! This is ridiculous and messes up business for other Great online retailers! LivLuvShop I hope you are ready these comments you POS!
I understand your a home base business & your mother. That it could take 10-15 days to shipped. But not to reply back to peoples e-mails about the delay in the product is just wrong! Do Better... If it was you, you would want the product you bought. If it was your money that paid for something you would want what you paid for and to not get ripped off. You suck as a business owner & as a human being. You are a thief. You should be arrested & put in jail for stealing peoples money. YOU HAVE A FEW SCREWS LOOSE IN YOUR HEAD.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account