Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Liv Luv Shop

Liv Luv Shop

1.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Liv Luv Shop?
grey stargrey stargrey stargrey stargrey star

Liv Luv Shop Reviews Summary

The company faces significant challenges regarding customer satisfaction, primarily due to frequent complaints about product quality, sizing inaccuracies, and prolonged shipping delays. Many customers express disappointment with the items received, often feeling misled by promotional descriptions. Additionally, the company's "all sales are final" policy exacerbates frustration, as customers report difficulties in obtaining refunds or exchanges. While a few positive experiences highlight timely delivery and satisfactory products, the overwhelming sentiment indicates a lack of reliable customer service and a need for improved communication and quality control to enhance overall reputation and trust.

This summary is generated by AI, based on text from customer reviews

service
22
value
19
shipping
23
returns
17
quality
19

We monitor reviews for authenticity

New Jersey
1 review
3 helpful votes
Follow Beth S.
Unfollow Beth S.
Share Review
Report Review

I've had s horrific experience with this company. They have absolutely no customer service - literally - ever option is a dead end at contacting a human. I am currently fighting with the vendor they used to ship their product which after 6 weeks never arrived. And no one will call me back. I'm feeling like this entire company is a sham.

Date of experience: May 30, 2017
Idaho
1 review
2 helpful votes
Follow Sarah B.
Unfollow Sarah B.
Share Review
Report Review

No return policy
May 30, 2017

I made a purchase of a tank top and bralette and was disappointed to receive the product and see it was too small. I had ordered the largest size available so clearly exchanging the size was of no use to me bc they don't make a bigger size. I emailed the company the day I received my shipment and after a week of not hearing back I emailed again. They finally responded and said they do not offer returns. First of all that is the most ridiculous thing I've ever heard from an apparel company, an ONLINE company especially, where you're purchasing a product you haven't tried on yet, not having a return policy. It was not clear to me AT ALL upon checking out online that they did not offer returns and I'm sure most people make the same mistake. Needless to say I will never shop here again and will make sure anyone I know will not either. They need to update their policy to include returns at least with 14 days or so or close up shop.

Date of experience: May 30, 2017
Arizona
1 review
2 helpful votes
Follow McKayla B.
Unfollow McKayla B.
Share Review
Report Review

I ordered a cute USA hat for 4th of July last year. Gave enough time to receive with adding a few extra days for issues! Nope. I received my order a month or two later, yet it was also THE WRONG Order. I lived in California. My name was on the package but with a lady from FLORIDA address. They switched our orders! I sent a Facebook msg explaining the mistake and they told ME to ship that order to the lady in Florida, and they'd send me a new one. I ordered a HAT that took 4 -5weeks to get! Um no. They credited me a lousy $10 (that I never used). Finally my advice, Steer clear or order 2 months in advance or set expectations low.

Date of experience: May 28, 2017
Virginia
1 review
5 helpful votes
Follow Meredith C.
Unfollow Meredith C.
Share Review
Report Review

Ripped me off
May 26, 2017

Ordered over a month ago and yet to receive anything. No response via email or FB messenger. I have now generated a disputes with PayPal to get my money back. What an $#*!.

Date of experience: May 25, 2017
South Carolina
1 review
18 helpful votes
Follow Ali B.
Unfollow Ali B.
Share Review
Report Review

Thanks to reviews.
May 20, 2017

Just wanted to say thank you to those who have reviewed this company. I received a Facebook ad for a super cute $18 shirt (on sale from $48), but after reading reviews, I won't bother with this company. Thank you for taking the time to write reviews!

Date of experience: May 19, 2017
California
1 review
5 helpful votes
Follow Natale n.
Unfollow Natale n.
Share Review
Report Review

Horrible and I will NEVER order again! The shirt I ordered was a cute girls blue shirt and what I got a month later... was a men's tshirt with writing on it! Now I see why all sales are final! They are liars and don't deserve any right to sell their "fake" products. NOT A HAPPY CUSTOMER

Date of experience: May 5, 2017
Florida
1 review
3 helpful votes
Follow K T.
Unfollow K T.
Share Review
Report Review

I purchased a pair of what looked like soft sweats to lounge around the house in. I ordered them in early March, and poof... they just appeared here, on 5/3/17! Only 2 months... they thing is... I live in Orlando, FL, and the shipping address was from the far away, exotic land of... wait for it... West Palm Beach... FL! WTF? I did get an email sometime about 2 weeks ago, to which I replied..."did you strap these pants to a snail?" with a cute snail emoji. They did respond... but... I was just told it would be a while longer.
Additionally, I got the pants and they are of the qualify I would expect from Wish... which I have never had a problem with and have received everything earlier than expected, and their stuff is cheap, but I expect it to be. These pants, on the other hand, were $35, and I expect stretchy, XL pants, what I got were non-stretchy (but are soft), in-comfy pants.
Well... you know what they say... Buyer Beware.

Date of experience: May 3, 2017
Colorado
1 review
1 helpful vote
Follow Kathryn C.
Unfollow Kathryn C.
Share Review
Report Review

DO NOT buy form this site I order I placed an order on April 3rd and have yet to receive it! I reached out to to the company via email once with NO RESPONSE! The second time I was told oh well the pant I told were popular which is just ridiculous! I reached out a third and fourth times again NO RESPONSE! I wish there was at least an once of customer service at this company because it looks like they have cute clothes. But I will not support a company that takes my money and then just doesn't care what happens after that!

Date of experience: May 1, 2017
North Carolina
1 review
1 helpful vote
Follow Victoria L.
Unfollow Victoria L.
Share Review
Report Review

Ordered a few tees from this site and the orders were fulfilled, although not in a timely fashion. Ordered a tee in March that was NEVER shipped. I too, like other views, have been unable to contact them. They have no known phone number, no customer service response to emails. Fortunately, I escalated this issue up to PayPal's dispute center and they have resolved the dispute in my favor and will be refunding me my money. DO NOT SHOP HERE

Date of experience: April 28, 2017
Georgia
1 review
4 helpful votes
Follow Julie s.
Unfollow Julie s.
Share Review
Report Review

Ordered and was told my order would ship in 5-7 days. 30 days later... nothing. They won't answer the phone, can't leave a message because box is full (of angry customers I'm sure), and will not reply to the 7 emails I have sent. Horrible! Wish I had read the reviews first! Nonexistent customer service! Would've rated them a 0, but it wasn't an option.

Date of experience: April 24, 2017
Georgia
1 review
3 helpful votes
Follow Jenny Z.
Unfollow Jenny Z.
Share Review
Report Review

I ordered the beginning of April and have received no responses to emails, the phone number provided goes to a voicemail box that is full and after reading these reviews have gone to Suntrust and reported fraudulent activity to hopefully try and get my money back.

Date of experience: April 21, 2017
New York
1 review
6 helpful votes
Follow Alicia M.
Unfollow Alicia M.
Share Review
Report Review

Stay Far Away!
April 20, 2017

I kept seeing the cute shirts from this company on Facebook & through email so I finally decided to give it a try. I placed my order March 15th and it still says "unfulfilled". I tried calling the # - fast busy signal. I emailed NUMEROUS times with no response. I pm'd on Facebook and the message is unread. I wish I read reviews before buying. Absolutely horrendous and I hope karma catches the person that is stealing all this money. She should be ashamed of herself.

Date of experience: April 20, 2017
Michigan
1 review
8 helpful votes
Follow Katt H.
Unfollow Katt H.
Share Review
Report Review

Never got my order
April 15, 2017

Not only did I not get my order but they never ever respond to the customers, no email replies nor do they answer their phones! Filed a dispute with PayPal and they never even responded to PayPal, extremely poor customer service and support

Date of experience: April 15, 2017
Florida
1 review
8 helpful votes
Follow Amanda G.
Unfollow Amanda G.
Share Review
Report Review

Never received items
April 12, 2017

Never received items and there is no way to get in touch with anyone... It took 10 days for a reply by email and all it said was due to high demand, items will be shipped in 5-7 business days. It's been over a month and nothing. Disputed with my credit card. We should open a class action law suit. What a rip off.

Date of experience: April 12, 2017
California
1 review
8 helpful votes
Follow kellie w.
Unfollow kellie w.
Share Review
Report Review

DO not shop from this site, they don't respond via their email, the telephone goes to voicemail hell! They d double shipments, no way to cancel on their website. I am in contact with a lawyer for theft/ fraud for this company!

Date of experience: April 8, 2017
Colorado
1 review
8 helpful votes
Follow Amber C.
Unfollow Amber C.
Share Review
Report Review

Ordered on January 20th, never received my order- you can clearly see via the tracking link that it is with them, not me. They refuse to acknowledge it or refund my money. Thieves. Look them up on the BBB website. Over 300 complaints filed.

Date of experience: April 7, 2017
New York
1 review
6 helpful votes
Follow L D.
Unfollow L D.
Share Review
Report Review

AWFUL
April 7, 2017

I ordered from LIVLUVSHOP in February. They are horrible business people. I have emailed and called a dozen times. There is no way to leave a message and they respond to no emails. They are quick to charge your credit card and take money...
NEVER ORDER OR THINK ABOUT ORDERING FROM THEM.

Date of experience: April 7, 2017
Arkansas
1 review
5 helpful votes
Follow Dana S.
Unfollow Dana S.
Share Review
Report Review

I ordered a shirt and pants on March 3rd, I have no received them, I have emailed the company 2 times with no response. I then looked at reviews and am not suprised at all, I just wish I had looked before I bought. I lost $64.66 because of them. I have filed complaints with the BBB and the Federal Trade. I found this company on www.sunbiz.org and found the owners information, every point of contact is "unavailable" Ms. Weingartner, you are a dishonest thief and you owe a lot of people their money back! PLEASE send complaints on this company so this corrupt woman is stopped!

Date of experience: April 6, 2017
Arkansas
1 review
7 helpful votes
Follow L J.
Unfollow L J.
Share Review
Report Review

Ordered something from Liv Luv and have never received my order and they won't answer emails or take phone calls - DO NOT EVER ORDER FROM THEM!

Date of experience: April 4, 2017
Texas
1 review
1 helpful vote
Follow Stephanie s.
Unfollow Stephanie s.
Share Review
Report Review

I lucked out!
April 1, 2017

I lucked out! I ordered the Lana jeans, ignored the negative reviews. I tried them on and loved them. They are a nice stretchy bell bottom jean. They fit perfect. They arrived in a week

Date of experience: March 31, 2017