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Liv Luv Shop Reviews Summary
The company faces significant challenges regarding customer satisfaction, primarily due to frequent complaints about product quality, sizing inaccuracies, and prolonged shipping delays. Many customers express disappointment with the items received, often feeling misled by promotional descriptions. Additionally, the company's "all sales are final" policy exacerbates frustration, as customers report difficulties in obtaining refunds or exchanges. While a few positive experiences highlight timely delivery and satisfactory products, the overwhelming sentiment indicates a lack of reliable customer service and a need for improved communication and quality control to enhance overall reputation and trust.
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After waiting for a good two months on my order finally received last Thursday. The entire order was completely wrong I didn't receive anything i had ordered. Emailed numerous times nothing should have read the reviews before
I have placed an order
Very frustrating to submit on-line order. Elizabeth Luv representative told me will take 2 to 4 weeks. Has been almost 6 months and did not recieve anything... I cant send email every 3 days that is so ridiculous! Paid 110$ and it went in vain FRAUD COMPANY SHOULD BE CLOSED. DONT ORDER AMYTHING FROM THERE
I ordered something from liv luv shop and never got my suit. I emailed numerous times with no response. This is by far the worst service I have ever receive it has been two months of nothing. BEWARE AND STAY away from this fraud company!
Got my shirt a month later looks like there's a big stain on it, not happy at all. Don't order from this company, wish I would have read reviews before I ordered! Live and learn I guess!
After filing a dispute with PayPal, I finally have some resolution with this nightmare company. PayPal refunded my money!
I also filed a complaint with the Better Business Bureau, this company should be shut down!
Placed an order 3 weeks ago, and the money was deducted from my account that day. Received a tracking number, but for 3 weeks, it said it was in pre-shipment status (waiting to receive the pkg). I tried contacting them through email numerous times with no response. They finally responded when I contacted them through PayPal, and they said that the order will ship in 2-3 days. I told them to please cancel it and refund my money. I was told that there is a no return policy and it had already gone to the shipping department, so they can't do it. Seriously, it's a small business, the shipping department is probably the next room... Filed a BBB complaint this morning. This company should be shut down!
If I could give negative stars I would. I wish I would of read the reviews before ordering from this awful place! I ordered June 14 via PayPal so it has now been 13 business days and I have no shipping notification. I tried emailing 3 times to get a ship date but NO ONE will respond! Of course they have no phone number on their website! Terrible Customer Service. I leave for vacation in 2 days and will not have my shirts I ordered for vacation! And I am out $49
I ordered June 14th it's July 1st and haven't received NOTHING I'm angry! I will NEVER AGAIN! But i want my item or money back!
I wish I would of read the reviews before ordering from this awful place. I ordered June 9 via PayPal and have received no communication at all from Liv Luv and have not received my one T-Shirt I ordered. I tried emailing, but no luck and of course they have no phone number on their website! Terrible Customer Service. I'm lucky, it was only one-T-shirt, where I'm reading others and they ordered multiple items and spent way more than I did. This SUCKS Liv Luv, I will never order from you again!
I placed my orders and I would really like to know where they are. It's been two months. Zero communication. Stole my money, and nothing. Do not order from this horrible company.
I just can't figure out why they are so bad with getting items out for delivery. I ordered on May 14,2017, they are terrible about sending any details on the order. I was getting worried and finally June 14 received an alert that my item shipped. They must be walking on foot from Florida to NJ to deliver it because it is June 30, and still haven't received anything. Not to mention they are not like other reputable businesses who wait to charge you until the item ships. LivLuv takes your money immediately. Huge scam!
I purchased an outfit on 5/19/17. They said it shipped 6/16/17 (ONE MONTH after order placed) and now it's been two weeks and NOTHING has arrived. Terrible! I will never order from them again.
I will never order from them again. Terrible customer service and completely unsatisfying purchase experience. I ordered 2 items and after 35+ days and multiple attempts to get status updates, the product finally arrived. They are both too big and not worth what I paid but I have decided to just keep them and move on with my life.
I placed an order on 5/29/17 and bought 2 t-shirts, they took my money right away and I got a confirmation email however here I am almost 1 month later and no shirts!
I've tried emailing them since they don't provide a phone number and no response. After researching more I finally found a phone number and when I call the mailbox is full. Probably full of everyone's complaints looking for their items! I logged on to the BBB to file a complaint and of course they have 300+ complaints on there! I wish I would have researched further before or read reviews. I used my debit card to pay so unfortunately I cant dispute because it was authorized by me. Little did I know I wasnt going to receive the items I ordered.
My story is pretty much the same as everyone else's. Ordered 3 shirts on June 1st and still haven't received them. I emailed Friday and yesterday and nothing. I needed them for this up coming weekend, which I told them in an email, but no response. Just disputed the charge on my AMEX. I wish I would have researched as well.
I should've done my homework before ordering from this company. I ordered something on June 5 and still have not received anything. They took my money though. I sent two emails to their "customer service" email and received no response until my second email which stated I wanted to cancel my order and get a refund. I got a BS excuse as to why they couldn't and still haven't received what I ordered. How is this company still in business and why did it show up on Facebook? Facebook needs to do a better job of who they let advertise on their website. With all the negative reviews why have they not been prosecuted yet?
I am embarrassed that I even ordered from this horrible excuse for a business. No response- not from emails, inquiries with PayPal or my filing with the Better Business Bureau. Save yourself the time and energy. Everything they sell you can find from a company that will actually ship and deliver the products you pay for. These people should be ashamed. Someone should start a class action suit!
I've written your "customer service" email now 3 times in the last week, once on Monday, Wednesday and Saturday, and have not received any responses despite being told i would receive one within 24-48 hours. I placed my order, #*******, and paid for it on May 25th and was told it would be shipped within 10-15 business days and i would then receive a shipment status. It's been well over the 10-15 business days it takes for "processing" and the fulfilment status on my account still says unfulfilled. So when the hell do I get my order or should i place a claim through PayPal to get my money back from your thieving company?
I placed an order on 6/8/17, the money was taken immediate but the items never ship. I have sent emails and there is no response, also there is no contact information on their site. Do not order from here.
I placed my order on 6/4/17 and still have not received my order. I have emailed and few times an no response. Lesson learned. There is no contact number on their website, so no way to contact them either.
Purchased 2 items 25 days ago, no updates or correspondence on the status, gave them 3 business days to reply or will dispute the charges with my credit card company, never ordering from this website again!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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