IgpReviews 109

My Rakhi was never delivered and instead of refunding the cost they want to give a gift voucher worth 20 % of cost. Pathetic! As if i would ever use them again.

I placed an order for Rakhi delivery on Aug 1 along with a gift. They delivered the gift set but failed to deliver the Rakhi. I complained and asked them to send it. I have been asking updates since Aug 21 every day for last 10 days. There is an automated response email sent everytime saying they will look into it. Now they have changed the story to say that it was delivered and they will send me Proof of delivery. I am 100% sure they never delivered the Rakhi. The order status on the site also indicates that it never left the warehouse. They have spoilt my experience and festival for me. I m still waiting for an explanation as well as my refund. Sad to say that no has bothered to update / reply to my complaints.

Total items ordered were 7 for Rakhi from UK to India. They delivered 4 and 2 Wrong items were delivered and still other items are pending. Nobody replied the emails, support chat. Tried to call from UK, according to Indian time but phone is on answering machine lots of money deducted but nobody answer.
It is ridiculous.
I am still waiting that somebody will reply and deliver before rakhi.

Igp proving worst services now a days. I ordered Rakhi to be delivered in United Kingdom. They charge so much still they deliver poor quality of Rakhi. Photo shown on website are totally different, compared to what delivered. Half of the order (sweets) still missing. It was ordered well in advance n and the delivery date was Aug 22nd. Also when trying to contact them on email with pictures, they are just replying in big scripted Emails but not even acknowledging the main concern, leaving apart providing resolution.

Everything delivered on time and Packed as described in pics
Chocolate was fresh and delicious
Great service

This is a cheating site... they charge you a premium but don't deliver the product.
I had ordered Rakhi along with kaju katli (sweets) for same day delivery but today id day 3 and my order is missing... they even charged me extra for same day delivery...
Don't trust the site... they don't deliver after taking money.

Their customer support team is of no help at all. They just keep on telling that we will get back but they never do. They don't return a product and they haven't even mentioned in their product description that the item is non returnable. They don't respond at all. Worst website, worst product and even worst customer experience

This is a fraud money looting company by delivering low quality items and change the item which we selected and ordered.

This is totally fake app the online services is not good bcz my order was delivered incomplete because some items were missing when I open parcel. When i reached their team it took toooo much time and the money they returned me as gift voucher was less then the amount the items missing from my order so I am not satisfied with the service and I recommend to all of you plz not buy and order any items from igp

Soon after I placed an order on this website I started getting calls from telemarketers. My number is on the Do not call list. Be careful sharing your data with this website.

I have ordered Birthday Sprinkles Personalized Magic Mug & Telescope (6 Inch) in Personalized Wooden Birthday Box on 27th and 24th July,2023. Both were of same day delivery. But till now I have not received the products. Following up the team leads to dead end. No response. Pathetic service delivery from IGP and pathetic customer support. Please do not order if you wana surprise your loved ones on their birthday or anniversary. They are not fit to meet ur expectations

Ordered 10 orange gerberas. But was informed that they have only 5 of them and hence swapped with 5 white ones.

Was suppose to be delivered between 9 am to 1 pm. But delivery at 5 pm.

ALL FLOWERS ARE DEAD

The cake was delivered 2 hours late and was not worth the price that is being charged. I had ordered a "happy birthday" stick worth 95. A bigger, better quality stick is of 70 bucks in the nearby supermarket. The cake was around 850 bucks and yet it was dry and not well baked as compared to the 400 Rs white forest in the nearby bakery. A company cannot make a sale just by keeping fancy names and concept and high price. It needs to serve the quality as well. Not a good first experience.

A package which was supposed to be delivered on 16th may has not been delivered yet. Absolutely no support or plan - no one picks up the call and always sends out a very generic reply. (Order *******)
Have tie ups with Bluedart and tries put the blame on them for not delivering on time.

DO NOT GO TO THEM.
Nothing is good about IGP, worst delivery, worst service, no understanding of sense.
They are charging INR 4000 for a $12 cake, and INR 2000 for 3miles delivery. After charging so heavily, they are not delivering it on time. It doesn't make any sense to deliver the cake next day after your birthday.

Let it be the app or their services, nothing's is trustworthy. They will never reply when you have any issue with the gift. I had international gift delivery and no one cared, they took a hefty amount from me and never delivered the order on birthday. No one replied to the the emails n no one would care how much we have paid, the experience is not worthy with them. Save your money. Order number - ******* N i guarantee no one will turn up to resolve this too. Worst decision to trust IGP.

I ordered a gift hamper for my friend's birthday that had a silk stole on it. When she opens the hamper she found stole with US flag and "Washington under attack " written in bold letters on it. She called me and said she would never use it coz of its content that it shows some kind of hatred and is highly inappropriate for a birthday gift. When I wrote to IGP about this they said it cannot be returned after purchase. Attaching the pic so that everyone is cautioned before buying it.

They showed order is delivered but I didn't received it. And customer service is also horrible. They can't fulfill their promises they quote. Better to look for other alternatives. If you are trusting them, you will surely be disappointed at end.

It's a very special occasion and you want to give your best to your better half so i ordered a cake from igp. The picture on their website looked very appealing but what I received was a blunder. They just copy designs from other sites but are not able to copy the skill. I am sharing both pics. Decide for yourself. This is my last order from igp. Please avoid ordering from them if you don't want to spoil your occasion and mood

I recently had a great experience with the delivery of my order. The product arrived on time and was in great condition. I highly recommend this company for gifting purposes.