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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Let's Try That Again! Please blink or move your eyes when you scan. This should help us verify you're really you.
Once you enter your information it is a safe a secure way to safeguard and ensure you're the one accessing your information
For anyone residing abroad, the documents accepted are too restrictive. The video agent was effective and professional.
I really like that the ID.me service is very easy to use. I also enjoy that they keep customer's private information secure.
Nothing about this website can compensate for 16 years of rejected disability, housing and welfare applications. A quick coat of paint via an app does not cover up the obvious corruption and negligence that plagues these systems in the usa
I never have to remember multiple logins or emails. I use ID.ME to access everything I need and to verify my military history with others without supplying a single DD214
By using ID Me, is much easier to get to multiple platforms with just one login. I use it all the time. Thank you ID Me
Using this site has made things easier for me. Reaching my care provider is within ease. Knowing that the site is secured. It has made me happy that I get to schedule appointments. Massage my doctor's and tell them what I need and they will never leave you hanging.
Waste of time just runs around in circles can't get my account 2 go anywhere now I have 2 drive 40 miles 2 get this mess figured out
Im new just signed up don't what's going on yet. So how can I have more than 50 characters I'm new is all I can say
Once you go through the process of showing them who you are it's a piece of cake. I love it I have a peace of mind knowing that my Identity is safe.
The ID me account works flawlessly. I had a bad experience because I had renewed my computer five years ago, which was already 10 years old at that time and a new cell phone since then I changed my email address which made it very difficult to get back into my old ID account Once I contacted a video chat everything works fine. I love the program and I have no complaints. I would recommend it to anybody. Just make sure you read everything before you hit the wonderful enter button. I use it out because I have to get on the VA website and government websites. Make sure you download their authenticator app first.
It took almost 2 weeks to get verified because, despite pressing Continue over and over, it never went to the third step. I had to use a different email address that's separate from the email address i use for professional things. I hated this process with a passion.
I was very pleased with everything that was provided. It didn't take long to set up my account with ID.me and it was easy for me to provide my documents that was needed and the video call was excellent. I will recommend to friends and family if the ever need this service.
Excellent service and secure data, and I am confident when I use this it is safe and secure.
Thank you
For older people navigating the internet can be a challenge, utilizing this technology can make it easier to deal with.
I used to spend hours on the phone each week trying to determine a student's eligibility for VA educational benefits. Now I simply log in to VA.gov/Enrollment Manager and have access to complete incoming students quicker. I also notice the VA determines eligibility for educational benefits much quicker. It used to be a firm 30 days and now a student might see it right after submitting the application.
Great, yet not able to complete!
Created PDF but couldn't submit it as no process was provided for paper filers.
After living abroad for many years coming back and getting all my veterans stuff back in order was a nightmare, then I was trying to prove my medical veterans and was sent to numerous directions and then I got to the part where Id me said it could help me navigate to the site, I did not know that years later I was going to review my work history and could use it again, I am so glad I signed up and can use it over and over Thanks
I followed directions loaded my documents and did the video call and it was a successful smooth transition. Follow the instructions trust the process it truly works!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members