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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The registration process was very simple, fast, and secure. The instructions were very clear and understandable.
No help whatsoever I did not find what I needed it took too long to sign in all I got when I asked for contact was computer generated I was wanted to talk to a person couldn't get a person now I'm tired of talking to this
Very satisfied with my experience it was very quick to get in and get what I need
I hate this company with a passion for not being able to verify my identity in a satisfactory and efficient manor. Because of the highly specific documents they require it took them 3 months to verify my identity and during that 3 months I had no money because I needed to verify my identity with these askholes in order to get unemployment insurance. Fck these askholes, this company slucks.
Hello Abigail! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
First time.This was a totally different experience on the phone for me.Didnt have a idea that this could be the new way to identify yourself.
Initially I was put off by what I thought would be a complicated process to establish my ID. However, I was pleasantly surprised at how easy it was to complete the process and would encourage others to do so.
Not really an exciting one but its a lot better than stay on the phone for 6 hours or more. Totally a bad experience
Hello Senia. We’re glad you were able to complete your verification successfully. We appreciate your feedback. - T, ID.me
The user interface was perfect and the processing speed was amazing. I did not expect all that.
Needed to sign up later in the evening while I was trying to complete my taxes. Was able to gain access and sign up when most other services are unavailable. Pleasant staff and straight forward process.
It was great. I was able to take the required pictures and scans with ease and I'm not really great with modern technology
ID.me. Was quick and easy is a great government website
I did not know it existed, after I I completed my documents requested, I checked it out, it's a very in- formative sight. I had no issues and walked right through with 30 minutes from beginning to end. I was advised all information that was needed has been received. That was good to now that another phone was not needed,that all has been tuned in. Thank you.
Hello Debra. We’re glad you were able to complete your verification successfully. We appreciate your review of your experience with ID.me! - T, ID.me
My experience was really quite easy and undoubtedly secure which is always of utmost importance to most. It took about 5 minutes. Easy!
Very simple, very fast, very clear. I am impressed with the whole id.me system.
It was a little different from last year's id me. To make better I think I'd me should be made easier to use
Hello Nancy. We’re glad you were able to complete your verification successfully. We appreciate your feedback. - T, ID.me
Very professional Your customer service operator have no everything very professionally I was able to understand you with no problems All the other websites have foreigners that you can't understand and that frustrates me this time I was infrustrated and I was very satisfied
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharon! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me