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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The Agent I talked to was awesome. But verifying online was difficult
I already stated my experience in the survey.
Check there for more feedback.
Hello Phillip. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
I got a letter from the IRS telling me there was a card that I didn't activate, and asked me to call, and the call never got through, why isn't the refund directly deposited into the bank account? But in this ancient way? Regarding the refund, the card should not be mailed. This method is too backward. I want to change it to the method of depositing money into the bank card on the website, but I can't find this menu. I submitted comments in the feedback menu, but I don't know if it was sent successfully.
Hello Jie. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
I found the system to work well without any hiccups. However I did not notice a help chat or how to contract support.
Muy buena,eficas, eficiente, rĂ¡pida,cegura,exetera
Helpful information, however I was not able to get the questions for verifying my tax refund.
Hello Eva! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
They were all so good and helpful,.and very professional upon how they treated people
It was the worst experience ever it took me over a week to verify they also have no number for you to call they need a better system..
Hello Angellic. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Muy buena experiencia y servicio para verificar la identidad
The instructions was clear and understanding
The timing was done very quick
My tax office was there with me
ID Me instructions was clear to me
Used both a laptop and a mobile phone to capture the face scan and upload photos and the process was easy to accomplish.
He was very polite and very helpful. And very nice person he was not disrespectful
Great service! Easy to understand, good excess, the direction were easy to follow and understand! Thank you!
Just needed my tax transcripts. Didn't know I would be spending an hour registering with this servicr. Taking pictures. Sending photos, etc. Very displeasing experience
Hello Neil. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Muy atentos y amables y sobre todo muy tolerantes y pacientes
Instructions to upload documents were straight forward and easy to understand. And fast... Didn't have to wait long for an agent for the required face to face zoom call at the end to verify my documents.
I have quick and fast verification the agent was very polite and respectful.She took her time and verified all the necessary documents needed so hopefully everything goes smoothly
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Samatha. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me