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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Fast and easy even though there were issues with my uploaded documents, the issues were resolved quickly
Good I was respected and the person had great communication skills and explained everything I needed to know and I appreciated that I was treated like a human being.
Fast and reliable and the employee are helpful, its easy to login
Pleasant fast easy the service was very professional and great fully appreciated
Fue u a experiencia buena es la primera vez q lo hacía
In trying to log into a certain highly-secure site, the only message you are given is "we cannot process your request at this time. Please try again later". No further explanation. There are 2 alternative verification methods which I was not familiar with. I created an ID.me account, signed in, provided the requested verification data (several choices) completed a few final security steps, and was returned tothe original site and was granted login access.
While I am very cautious about providing this type of highly sensitive info, the necessity is clear and significant, eyes-only 2FA steps are taken which retain a closed circle of security during the process. The only part I don't like is the long-term retention of biometric data without having to opt-out.
After call I was more confused. Suck, suck, suck and suck sucks suck and suck
I was asked a few questions and I was done. Super simple.
The online chat services where very helpful with detail rules I over looked and helpful gain my account back.
Already did at the beginning of this survey. I was extremely dissatisfied.
Hello Julie! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Easy to use it no interruption. It less my stress from losing my job.
Nice to have companies like Volvo and Lululemon passing it forward to the healthcare workers who sacrificed a great recently and everyday.
Great service they really helped me a lot. They verified my identity so that now I can get my SDI claim done.
My experience with id me was extremely great everything was s m other and easy.
The communication between the web browser and cell phone was quick and seamless. Face reconitization worked without issues.
The instructions are plain and clear. Just do what the prompt tells you and youll be finished in no time Just make sure you have a good phone to take pictures on!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Beverly! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me