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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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After experiencing fraud and having to reestablish accounts, ID.me has been easy to work with and fast. It's important to me that they're accepted by government sites so I trust their security.
Overall big ten.thanks for the awesome help
God bless the company id me
Best experience I ever had Simple fast and professional
Had a hard time downloading documents and I didn't know exactly how to get an IP PIN number fast. I was Impatient
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It was fast and easy and secure. I was not sure what to expect but I could not be happier with the experience.
Easy to navigate! The staff was polite and walked me through the steps
Easy to used and the person helping is very knowledgeable
I like how you can choose to hide or show animation while waiting. Highlight of my day
The best way to login and retrieve info, very reliable...
I felt I was treated like a witness being identified without giving time to ask a question for clarification
purposes. The whole thing felt rushed.
Took way too long, every step of the way, photos, waiting for verify codes that don't come. Gotta be a better process if you want clientele to use it
Fast, secure and reliable. My experience was good and the time I spent was very well organized.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bruce. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me