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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Clear instructions, quick responses, thorough verification process, professional and courteous staff
I feel this will give me better security now as well as in the future. Other than a somewhat long wait in queue, solved by slaying demons, I am quite pleased with my presentation of security.
Process was fast and easy. The agent was nice and helpful.
Found the process of identity verification to be confusing, cumbersome and intrusive. Started the process on a laptop, then had to switch to a smart phone to take pictures, including a selfie, then had to go back to the laptop to complete the process. Took me 3 or 4 attempts to complete. Probably would have been quicker if my grandson was around to help!
I needed to access my IRS info right away and was given two options to verify my identity. Option 1 required me to wait for a pin to arrive in the mail (up to 10 days), so I went with option 2, ID.me. This was the best choice by far, as I was able to take a picture of my passport, a quick selfie, and access my documents in a matter of minutes, not days!
To start off this saga Real ID would not allow my personal computer to function with the program for it was too old for it. Thus not allowing me to actually use the product as intended, at least I hope the production team wanted to produce a useable product. I then was forced to use my local library to use the internet and even that was apparently too old for this program. I had to download new software just to use the online application. There was also no way to know what was necessary for my tasks on the application process so I had to make multiple trips to the library with different documentation and resources to even get the website to work. It would have been faster, and probably more efficient, to just mail a paper copy to the IRS and have them physically mail back rejected copies of my taxes. The program has required me to literally make this a full time jobs hours just to get the info I needed for my most recent tax cycle. I hope that I am an isolated issue but knowing that a quarter the United States cannot perform basic algebra or geometry when tested it tends to lend more legitimacy to my point. I hope this program is eventually eliminated but I know it will only be updated, as most government entities are, and made even worse for users to interface with.
Hello C T. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
The system walked me through each step of the way, but there were too many steps and some of the steps might be difficult or tricky for non computer savvy people.
Hello Howie. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Kind of slow and frustrating getting my ID verified, but realize in this day and age was all for my protection and I appreciate that.
Able to understand. Asked with care. It was a real person and i was able to understand what was needed
Very good process so that they don't steal your identity but I couldn't upload files that the IRS asked me... I had to wait every time I wanted to enter but little by little I will learn thank you very much!
Updating my ID.me was easy to accomplish and understandable to me. Step by step I was "prompted" what to do & how to do it. No time at all to accomplish the "Security" requirements.
Los empleados operadores son muy diligentes pero el tiempo de espera de llamada es se varios días y no he podido optener el pin en una llamada que es lo que necesito
"The ID.me Experience was very quick; However, there are some tweaks that might be helpful in the future: Not having so many steps in the process;
Perhaps implementing a "practice session" to help users navigate how to utilize the strategy that ID.me has put in place. Other than that, the ID.me Experience was Top Flight!
Exhausting time consuming would not want to do this again very frustrating need to speak with a person
Hello Wiley. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Was very good easy. The lady was very nice too the connection worked very well
Very satisfied
They have made it very easy to complete the process with specific instructions
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Charles. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me