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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Awesome and fast... easy step by step for what ever is your reason to use this site...
The agent that assisted me was very helpful and straightforward. I appreciate her service!
My agent was clear, concise, and approachable. It was easy and seamless.
They just ask a few questions is was a quick process
I'm very happy with the app. And it has help me get my identity saved from scammer
It took forever to verify. The first time was unsuccessful and the second time left me loading hell. Eventually a message popped up saying due to heavy volume they will email me to let me know if I was verified. Thank goodness I was.
The setup and process was easy to understand. The security is decent. Thank you
I didn't know when I was trying to use Id.me but my webcam was having issues connecting to the site, even though it said it was connected on my end. The first agent who got my call, I guess he couldn't see me, because he disconnected after a moment. But the second agent waited around for a second and then told me he couldn't see or hear me - was I having connection issues? I did the first thing I could think of and I shared my screen to show him I was actually there. He saw it and offered to do a Zoom meeting with me instead. After that, the entire process was quick and easy and I'm super thankful to that agent for going the extra mile and finding a way for us to still have our meeting. Thank you!
It was supposed to take 5-10 minutes to set up an account. It took nearly an hour. It is impossible to "return to the first open tab in your browser" while using a phone and following their instructions. I finally gave up, and just happened to stumble on the right button to push to go back to the first open tab. It shouldn't be this difficult! I am writing to my Congress member to suggest their contract not be renewed.
Hello Jo. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Easy and fast, very simple to understand. Downloaded documents in a convenient time matter.
The agent was very professional. The agent helped to review the documents, angle the camera, and understand how to use the ID to access my account. I am still retrieving documents in this very busy tax season, I am still very stressed, and I am still not finished, but I am well on my way. It takes dedicated, patient people to help people in the tax season and I know they often get little rest. Talking with the agent instead of an AI figurine certainly gave me the tools to get me on my way. THANK YOU!
I am ill at ease with all personal information I had to enter!
Hello Marsha. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
No need to go into an office to ID yourself in a long line.
With the technology of a cell phone camera was quick and easy.
Follow the directions and make sure to have your camera unlocked beforehand so that the process is smooth.
Tried three times in one day to jo avail. Didn't reach anyone
Hello Kim! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Good and quick service. Started off as a long endured process but came to and easy head.
I need my verified identity shared with the IRS and I'd me failed me in that tight I did everything correctly got verified and followed all necessary steps to complete the process but still not shared with irs can you please do that for me
Hello Daniel! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alisha. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me