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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Muy buena experiencia y servicio para verificar la identidad
The instructions was clear and understanding
The timing was done very quick
My tax office was there with me
ID Me instructions was clear to me
Used both a laptop and a mobile phone to capture the face scan and upload photos and the process was easy to accomplish.
He was very polite and very helpful. And very nice person he was not disrespectful
Great service! Easy to understand, good excess, the direction were easy to follow and understand! Thank you!
Just needed my tax transcripts. Didn't know I would be spending an hour registering with this servicr. Taking pictures. Sending photos, etc. Very displeasing experience
Muy atentos y amables y sobre todo muy tolerantes y pacientes
Instructions to upload documents were straight forward and easy to understand. And fast... Didn't have to wait long for an agent for the required face to face zoom call at the end to verify my documents.
I have quick and fast verification the agent was very polite and respectful.She took her time and verified all the necessary documents needed so hopefully everything goes smoothly
I had four different ID me accounts and the main account was one that I was not able to even access the email anymore I chatted in the system for help and I was greeted with the response from very professional knowledgeable CSR She fixed what she could via chat and then move forward with a video call to verify my identity with my face and my ID I was able to show it to her back in front in person and she was able to resolve my issue immediately delete the accounts that I didn't need anymore and update the one that I had no access to to the email that I had and access to so all in all it was a pleasure from start to finish. The CSR was very professional and she made it easy to understand and she was able to fix everything with one call bravo keep up the good work
Natalie was professional, curious and very helpful in getting me verified in letting me access the information I needed. Thank you.
By the time I was finished wading through this tangled process I wanted to throw my phone and my computer at the wall. Surely there is a less convoluted way to establish a secure identity system.
Hello Linda. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Realmente muy buena es muy confiable y accesible
Me entendieron y ayudaron a la perfección.
I had to call and do my verification through Video, since I could not verify since I no longer had the number I used when I first started this process. It was quick and easy and my agent was very friendly and patient with me.
Using ID.me is so quick and simple... amazingly little time or effort to achieve rock solid identity verification...
The application was easy to follow. The entire process took me less than 15 minutes, and my ID number was delivered in less than 2 minutes! It is a very thorough vetting process to assure that we are protected from identity theft. Thank you for this valuable tool.
Great instruction step by step and service to ensure our safe and security and protection and verification the right thing to do to know we are the right people
Hello David. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
I vehemently wish I could give ID.me zero stars. Waste of my time to be required to use it to protect my own personal information for my own use. Would like if it a lot better if I had the option not to use it. I for one don't really care who knows how little I earned in the preceding tax years and the total dollar amount of taxes I paid from my paychecks all those years plus the additional tax I had to pay to the Treasury Department at filing.
Hello Dawna! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
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Hello Neil. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me