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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Just needed my tax transcripts. Didn't know I would be spending an hour registering with this servicr. Taking pictures. Sending photos, etc. Very displeasing experience
Muy atentos y amables y sobre todo muy tolerantes y pacientes
Instructions to upload documents were straight forward and easy to understand. And fast... Didn't have to wait long for an agent for the required face to face zoom call at the end to verify my documents.
I have quick and fast verification the agent was very polite and respectful.She took her time and verified all the necessary documents needed so hopefully everything goes smoothly
I had four different ID me accounts and the main account was one that I was not able to even access the email anymore I chatted in the system for help and I was greeted with the response from very professional knowledgeable CSR She fixed what she could via chat and then move forward with a video call to verify my identity with my face and my ID I was able to show it to her back in front in person and she was able to resolve my issue immediately delete the accounts that I didn't need anymore and update the one that I had no access to to the email that I had and access to so all in all it was a pleasure from start to finish. The CSR was very professional and she made it easy to understand and she was able to fix everything with one call bravo keep up the good work
Natalie was professional, curious and very helpful in getting me verified in letting me access the information I needed. Thank you.
By the time I was finished wading through this tangled process I wanted to throw my phone and my computer at the wall. Surely there is a less convoluted way to establish a secure identity system.
Hello Linda. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Realmente muy buena es muy confiable y accesible
Me entendieron y ayudaron a la perfección.
I had to call and do my verification through Video, since I could not verify since I no longer had the number I used when I first started this process. It was quick and easy and my agent was very friendly and patient with me.
Using ID.me is so quick and simple... amazingly little time or effort to achieve rock solid identity verification...
The application was easy to follow. The entire process took me less than 15 minutes, and my ID number was delivered in less than 2 minutes! It is a very thorough vetting process to assure that we are protected from identity theft. Thank you for this valuable tool.
Great instruction step by step and service to ensure our safe and security and protection and verification the right thing to do to know we are the right people
Hello David. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
I vehemently wish I could give ID.me zero stars. Waste of my time to be required to use it to protect my own personal information for my own use. Would like if it a lot better if I had the option not to use it. I for one don't really care who knows how little I earned in the preceding tax years and the total dollar amount of taxes I paid from my paychecks all those years plus the additional tax I had to pay to the Treasury Department at filing.
Hello Dawna! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Hello my name is John Dillon. Today Friday the 20th of April 2023. I finally finished my 3 week ordeal of getting my taxes done, Then came the SCARY PART. Liberty Tax service in Palmdale, California prepared my taxes. Then I was advised about the path of DARKNESS. How to properly Identify myself. But wait there is a Beacon of Light in the Horizon. It is " ID.me ". Gods light shined down on my stress and ID.me took all of my fears away.
Thank You
John Dillon
*******691
Post Script. The man that did the Video Chat with me was " EXCELLENT " Please give him a 200% Raise and a FREE trip to Hawaii.
I had no problems with the site. Agent was very helpful and well versed in walking me through the process. Everything was quick and simple. Highly satisfied.
Took way longer then anticipated.
Too complicated for older people.
Hello Margaretha. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Well I really enjoyed every moment of it. Because it is something that everyone needs.
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Neil. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me