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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I set it up for SS website and it worked once. Since, it has failed to work every time I've tried to use it. AND, now I'm bombarded with adds from ID.me. NEVER trust a company that has an add-based profit motive.
Imagine only needing to remember ONE pass word for all your VA needs: health vet: hearing aid repair: copay balance: upcoming appointments: AND ON AND...
SIGN UP TODAY!
Put in my drivers license number my birthdate Social Security number and the system cannot find me and I'm white and I was born in California lived here all my life
I'm living in a homeless shelter in Cincinnati Ohio after having lost everything in January in the Altadena wildfire in Southern California. I have no idea why I'm supposed to provide someone a copy of my social security card instead of simply my number to try and get an apartment, if this is supposed to help me it is not at all
IRS account creation with doc upload, 2-factor and selfie verification worked good enough.
But, when I finished all actions, the App said I was finished but an Error popped up, "Error has occured".
I left the App and went back to the IRS site.
My Login worked! Even though I was given the Error message?
It was a pleasant experience. Very easy to use. I will recommend this application to everyone who needs it
This is a safe and secure website to use to access sensitive information, such as your taxes.
Great experience, finally Helping complete old tasks, opening doors to new ones 👍👍👍
Need lots of help with computer and downloading. Any thing computer.
ID.me made it possible to easily verify my identity and access my much needed government documents. I would highly recommend their services to anyone desiring to have a user friendly option to make life easier.
Very easy fast process. Everything worked smoothly and efficiently
Signed in to I.D. Me and got verified and after getting verified I was given the page with all the information that I need.
I have never had an issue with ID.me of course my everything that you like is on here, but a lot is, their discounts to everyone, emergency personnel, nurses military seniors is amazing. I highly recommend. Is.me!
It was sick and easy way to verify my identity to help me with my school enrollment process.
Pleasant without any problems and the comfort of security i wish I could give a thousand stars. THANK YOU FOR SUCH GREAT SERVICE!
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

