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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,445
value
1,177
shipping
638
returns
629
quality
1,154
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Oregon
1 review
0 helpful votes
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Smooth sailing
September 14, 2025

Once i set up my id. Me account I was able to log in without probl

Date of experience: September 4, 2025
Oregon
1 review
0 helpful votes
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Unable to use - Call support
September 14, 2025

I set it up for SS website and it worked once. Since, it has failed to work every time I've tried to use it. AND, now I'm bombarded with adds from ID.me. NEVER trust a company that has an add-based profit motive.

Date of experience: September 4, 2025
Georgia
1 review
0 helpful votes
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Only One Password.
September 14, 2025

Imagine only needing to remember ONE pass word for all your VA needs: health vet: hearing aid repair: copay balance: upcoming appointments: AND ON AND...
SIGN UP TODAY!

Date of experience: September 4, 2025
California
1 review
0 helpful votes
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Put in my drivers license number my birthdate Social Security number and the system cannot find me and I'm white and I was born in California lived here all my life

Date of experience: September 4, 2025
Kentucky
1 review
0 helpful votes
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Bureaucratic crap
September 14, 2025

I'm living in a homeless shelter in Cincinnati Ohio after having lost everything in January in the Altadena wildfire in Southern California. I have no idea why I'm supposed to provide someone a copy of my social security card instead of simply my number to try and get an apartment, if this is supposed to help me it is not at all

Date of experience: September 2, 2025
Iowa
1 review
0 helpful votes
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IRS account creation with doc upload, 2-factor and selfie verification worked good enough.
But, when I finished all actions, the App said I was finished but an Error popped up, "Error has occured".
I left the App and went back to the IRS site.
My Login worked! Even though I was given the Error message?

Date of experience: September 3, 2025
Florida
1 review
0 helpful votes
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It was a good fast experience
September 14, 2025

It was a pleasant experience. Very easy to use. I will recommend this application to everyone who needs it

Date of experience: September 4, 2025
Illinois
1 review
0 helpful votes
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Why you should use ID.ME
September 14, 2025

This is a safe and secure website to use to access sensitive information, such as your taxes.

Date of experience: September 4, 2025
New York
1 review
0 helpful votes
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Very good site
September 14, 2025

My experience was good and the site is easy to use.

Date of experience: September 4, 2025
New York
1 review
0 helpful votes
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Easy and safe
September 14, 2025

Safe and easy to use. Helped me get online with the IRS

Date of experience: September 4, 2025
Florida
1 review
0 helpful votes
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Great experience, finally Helping complete old tasks, opening doors to new ones 👍👍👍

Date of experience: September 4, 2025
Indiana
1 review
0 helpful votes
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Need computer knowledge
September 14, 2025

Need lots of help with computer and downloading. Any thing computer.

Date of experience: September 4, 2025
Texas
1 review
0 helpful votes
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Outstanding service!
September 14, 2025

ID.me made it possible to easily verify my identity and access my much needed government documents. I would highly recommend their services to anyone desiring to have a user friendly option to make life easier.

Date of experience: September 4, 2025
California
1 review
0 helpful votes
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Do not understand
September 14, 2025

Good, but application directions are not always clear.

Date of experience: September 4, 2025
South Carolina
1 review
0 helpful votes
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Great experience
September 14, 2025

Very easy fast process. Everything worked smoothly and efficiently

Date of experience: September 4, 2025
Georgia
2 reviews
0 helpful votes
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Signed in to I.D. Me and got verified and after getting verified I was given the page with all the information that I need.

Date of experience: September 4, 2025
South Carolina
1 review
0 helpful votes
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ID. Me excellent site.
September 14, 2025

I have never had an issue with ID.me of course my everything that you like is on here, but a lot is, their discounts to everyone, emergency personnel, nurses military seniors is amazing. I highly recommend. Is.me!

Date of experience: September 4, 2025
Colorado
1 review
0 helpful votes
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Quick and easy
September 14, 2025

It was sick and easy way to verify my identity to help me with my school enrollment process.

Date of experience: September 4, 2025
Oregon
1 review
0 helpful votes
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Not helpful at all
September 14, 2025

Terrible To many steps and never got me to what I needed

Date of experience: September 4, 2025
Florida
1 review
0 helpful votes
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Outstanding Service
September 14, 2025

Pleasant without any problems and the comfort of security i wish I could give a thousand stars. THANK YOU FOR SUCH GREAT SERVICE!

Date of experience: September 4, 2025