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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Virginia
1 review
0 helpful votes
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A Real Pain.
September 18, 2025

This is not a simple not intuitive procedure. It kept disconnecting from me. It never asked for my name. It never gave me the 16 digit "recovery code" to use if there was a problem. You have no control over the two factor system. You cannot add an alternate or second phone number to use. Awkward. Unfriendly. Not intuitive. Why is it used when login.gov works?

Date of experience: September 8, 2025
Oklahoma
1 review
0 helpful votes
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I was told about the military discount while at Apple store. They showed me the link on their site to connect via id.me. Only took a few brief minutes to complete and receive a discount.

Date of experience: September 4, 2025
Florida
1 review
0 helpful votes
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Government Security
September 18, 2025

ID.me is one of the most secure systems that provide tier 1 encrypted security to verify a person's identification without compromise. I have been using ID.me for some time and I have come to Trust the rigid security protocols.

Date of experience: September 8, 2025
Pennsylvania
1 review
0 helpful votes
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Excelente servicio
September 18, 2025

Muy buena experiencia, muy buena atención, buen trato y excelente profesionalismo.

Date of experience: September 8, 2025
Florida
1 review
0 helpful votes
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VA Benefits Acess
September 18, 2025

It was fast and secured I would tell Vets to use it

Date of experience: September 8, 2025
Ohio
1 review
0 helpful votes
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ID.me set up
September 18, 2025

Struggled with set up and even had a computer savvy person helping me

Date of experience: September 8, 2025
Kentucky
1 review
0 helpful votes
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Nor satisfied or dissatisfied
September 18, 2025

The email that I had given to unemployment agency had been compromised and I had not been receiving emails, so I changed to a new email. I called unemployment to tell them I need to change emails. They said I need to go to ID.me, now I'm not for sure if unemployment has my new email or not

Date of experience: September 8, 2025
Sweden
1 review
0 helpful votes
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Easy to use
September 18, 2025

Keeps my identity secure and gives me quick access to multiple sites.

Date of experience: September 8, 2025
Florida
1 review
0 helpful votes
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Good service
September 18, 2025

Good service I was following to look at my taxes own then I can payment on time to the irs

Date of experience: September 8, 2025
South Carolina
1 review
0 helpful votes
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Ole Man Friendly
September 18, 2025

Very good 👍, Very very easy to use and easy to get back to and get additional information and documents.

Date of experience: September 8, 2025
Georgia
1 review
0 helpful votes
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Easy and secure process
September 18, 2025

Going thru the lengthy process of the initial verification took some time but that was worth it. Now I have a secure and safe and easy way to verify my identity.

Date of experience: September 7, 2025
Arizona
1 review
0 helpful votes
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Trusting and Security
September 18, 2025

As a senior adult, it gives me that sense of trust without any worries.

Date of experience: September 8, 2025
Florida
1 review
0 helpful votes
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ID Me made it easy for me
September 18, 2025

I went through each item and it was very easy to go from sex in the section. Typically the hardest part is to upload videos or photos and they made it very easy.

Date of experience: September 8, 2025
Ohio
1 review
0 helpful votes
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Poor experience
September 18, 2025

When Va.Gov updater it's app I had to go through the whole idme process which was very frustrating because I already had an idme account established.

Date of experience: September 8, 2025
Italy
1 review
0 helpful votes
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Review of process
September 18, 2025

Long and cumbersome almost as bad a reviewing some thing I have to use

Date of experience: September 8, 2025
Ohio
1 review
0 helpful votes
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Super easy to uee
September 18, 2025

I check my ssa.gov account once or twice a year, this time they ask me to set up a more secure log in which had multiple step but each one was as easy as the other. The hardest part is having to remember a password, like with every other site which you have to have a password. The multiple steps was easy and well worth the peace of mind!

Date of experience: September 8, 2025
Virginia
2 reviews
0 helpful votes
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Seemslessly!
September 18, 2025

It's that extra layer of protection needed on all of your financial and personal identification that is out there floating around in the virtual world somewhere just waiting for the wrong person to get their hands on it... it's like a padlock with a timed deadbolt that only your DNA can open!

Date of experience: September 8, 2025
Florida
1 review
0 helpful votes
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Log In To Gov Sites
September 18, 2025

Great and fast access to required sites of gov offices

Date of experience: September 8, 2025
Virginia
1 review
0 helpful votes
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Pleasant Experience
September 18, 2025

The verification process is very easy, however, be sure you are not trying to get verified at a time when you don't have at least 15 minutes to wait until you can use the discount. To their credit, they let you know that depending upon the volume of applicants, the process may take a bit to complete.

Date of experience: September 7, 2025
Maine
1 review
0 helpful votes
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ID.ME feedback
September 18, 2025

The process took several minutes, but in the end it seemed worth it to have the security it gives. Appears to be much safer than, say, just a password. These days we need advanced security...

Date of experience: September 8, 2025