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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Slightly different inputting information was hard.
It took me forever to get my photos of documents to get through the verification process.
It didn't like this it didn't like that., This and that blurry picture etc.
It was a Pain in the A__."
Hello Greg. Weāre glad you were able to complete your verification successfully. We appreciate your feedback! - T, ID.me
I need facts from a past experience that was not positively relevant. I am still trying to find out whom has taken advantage of my innocence.
It is very difficult to navigate using a smart phone, older people will have a difficult time viewing a smart phone. Clicking and uploading documents is almost impossible.
Hello Sid. Weāre glad you were able to complete your verification successfully. We appreciate your feedback! - T, ID.me
The agent was friendly and polite. I didn't feel rushed or talked over. I recommend using ID.ME
Very stressful and took me three years to jump thru the same hoops over and over again with submitting the same documents over 50 times. Still am wondering why I was told to update my documents and add my birth certificate in the account and when I went to do so and finally got jumped thru that hoop you guys were claiming that my new phone number isn't on the account which it is. *******475
Also had to keep restarting video
Completely something I will never want to go thru again. You guys need to have better communication on your end one agent tells me one thing and we get disconnected then I get connected with a new agent that has no clue what I am talking about.
Hello Natalie. Weāre glad you were able to complete your verification successfully. We appreciate your feedback! - T, ID.me
Straight to the point, kind and courteous. I was hesitant in the beginning, but it turned out to be quite pleasant experience. This is the first time I've had success dealing with services like these, and I usually give up and leave the page unsatisfied. B it this time it was totally different, and Am quite pleased with the outcome. Thank you very much.
Needed to have a. ID PIN for my online filing to complete processing. This was very convenient, and everything about the Wedsire worked great, and efficiently well.
It was very fast and easy. I really enjoyed my agent. She was very helpful and when we had a technical issue she resolved it very fast.
I was required to use the site and found it to be easy and clear.
I submitted my documents and verified my identity less than 6 months ago.
Only to have my benefits delayed due to verification all over once again.
Hello Lisa. Weāre glad you were able to complete your verification successfully. We appreciate your feedback! - T, ID.me
Wonderful sums it up in one word
She was very knowledgeable and I was glad to have her on the other end
The ai that is used to verify leaves a lot to be desired it took multiple attempts to verify my drivers license because it said that it couldn't read my license after four times of trying I gave up on the license verification and tried to use the selfie function but had the same issue after the fifth time I was finally able to get verified even though I have had an account with I'd me for a number of years
Hello Mike. Weāre glad you were able to complete your verification successfully. We appreciate your feedback! - T, ID.me
After several attempts of being rejected each time I submitted my taxes to the IRS, I found out I needed some imformation that was not supplied by IRS. So I turned to ID.me for the answer I needed to file my taxes with the FreeTaxAct for Veterans.
When I registred with ID.me, and created an account, it took less that a half hour to get the answer I needed and resolve my problem. I worked on my taxes for three days before I got an acceptance from IRS, and I was so relieved to get my problem solved. Thank's for all your help.
-------Experience with Confidence-------
' ID.me Verification Security Portal ' operating a tight and designated format of procedures as solutions for specific deiscrepancies. Constitutes effective security to consumer, while immediately red flagging potential operations of organized fraud...
My experience was perfect. I believe all agents should be this way with customers. Easy questions, and consideration makes a difference.
I had a good experience using ID me thanks for interviewing me
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Phillip. Weāre glad you were able to complete your verification successfully. We appreciate your feedback! - T, ID.me