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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience with id.me has always been wonderful! The system is easy to use and I have the highest confidence my information is secure in the hands of id.me
It was a fast consultation, professional, and outstanding customer service experience.
The lady that processed my video call was very polite and process was very quick and simple. Honestly if I would've known the process was so easy to just to do the video call instead of self service which is supposedly faster I might have done this a lot sooner
Приобрёл опыт,благодарю сердечно благослови вас Господь! Если вы плохо знаете английский попросите в помощь друга или родственника с английским языком.
The application is user-friendly and allows for easy identification through simple steps.
First thought:
I felt like this site, where I was directed by KY Unemployment was a scam web link. But how could that be? Then the request for a copy of the front and back of my driver license was not enough. They then required a live video cam of a facial features shot. Sorry folks, this is exactly what a scam web web site requests. I was Extremely uncomfortable with all this just to update my address!
It was easy, quick, secure and professional. The video call agent was so helpful and clear. It took less than 20 minutes to finish the process. I recommend it for people to use.
Excellent I feel berry good and satisfied an happy about the experience
Good job performance clients are made to feel comfortable
My experience went very well and instructor was very nice and patient with me and was thankful I was able to do it over the phone because it save alot of time and you don't have to rmiss work
I am a female and for some reason it will not accept me as female
Hello Andrea! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Quick easy no hassle no problem! Very helpful with my questions just great!
Confusing navigation and intense. Told over 2 hours to get through the process only to find out I had to go to IRS.gov to try to solve my problem.
Hello Joe. We’re glad you were able to complete your verification successfully. We appreciate your feedback! - T, ID.me
Once you read the instructions carefully and follow them, the process to register and verify your identity is fairly straightforward.
3 days was excessive, the woman with whom I had a video call with was the closest part about id.me
Hello Lori. We’re glad you were able to complete your verification successfully. We appreciate your feedback! - T, ID.me
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anna! Data security is extremely important to us. I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me