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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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They helped me verify and sent me an email to finish: now I cannot log in and can't finish and there's no one I can contact to help
Hello Kevin. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
The ID Me representative made the process seem easy, she did it fast & professional! Thank you!
Doesn't take long at all to verify. She let us take our time because I had to explain querstions to my mom before she could answer them. Perfect
It took a lot for me to find some of the documents. Also, matching my current picture to 5 years ago.
Hello Clinton. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
I'm Mr. Invisible because the country doesn't accept me as a veteran when I served six years in the guard and 6 months active duty while training as a US Army soldier during boot and AIT camps. I have nothing to show for those six years. Nothing but being spit upon for serving in the NG.
Hello Christine! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
My experience was very helpful. My agent was very professional and easy to understand every step I needed to identify myself.
It was very easy way to get the information I needed,thanks
The initial process of signing up may be a bit long but, it is well worth it when you need to sign into or interact with multiple federal agency websites. They should use this for Dept of Motor Vehicles in each state, it would be so much easier...for voting in elections too!
Good, the agent was friendly and she was helpful I was confused she was able too help me
First of all the selfie could not be completed. Software couldn't decide if I was too close or too far away. Secondly, while the video ID verification was simple, I received the survey but not the continuation email that would allow me to access forms and apply for program, therefore making this whole process a waste of time
Hello Jamie! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Because,I went through a little hard way,I understand it is part of safety process. I tank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rachael! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me