On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Satisfactory and most impressive for the fast questions. I very happy and satisfied for the trate for me.
It was very easy. My agent Laura was great on the video call. The whole process was pain-free. I wish that everything in life was this easy.
Good and helpful assistance, very easy to communicate with
I'm satisfied with my all answers and verification with easy steps by step
Two factor authentication is the standard now. I am glad that the site has enabled this as it was super quick and easy to complete.
Consumer service was great the conversation was super quick and everything went through smoothly.
I FEEL SORRY FOR ANYONE HAVING TO DEAL WITH THIS SYSTEM, IT IS DEMEANING THAT A PERSON THAT FOLLOWS ALL THE PROCEDURES SUPPOSEDLY REQUIRED HAS TO BE SUBJECTED TO THIS ANAL EXAM.
The Agent was kind, she kept eye contact with me. Asked me how my day was going. And she smiled.
With identity theft on the rise, I find ID.me to be crucial in maintaining my Social Security account private after the process I find it very difficult for somebody to steal my identification.
Extremely satisfied awesome I am and comfortable that my information will not be shared with anyone else I'm completely satisfied great work guys awesome experience
Patience and good And extremely extremely satisfied Generous and polite perfection
It was smooth. I dont really have much to add but i have no complaints so far. Now
Hello Kenneth. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
At first I was a bit cautious but soon became comfortable. Very safe site, instructions are easy to navigate. Trust me I am not tech savvy and I did it.
Mr. Adigun *******626 deserves recognition for his excellent customer care… He's professional, patient and kind… Next time there's a promotion, please consider this highly valuable employee… He made up for the three hour ordeal.
I had a minor issue trying to get verified today as my PC does not have a camera nor microphone. I could find no way to select that I was using my phone. The agent must have realized it and initiated a visual call. After that she was able to immediately validate my identity.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Orin! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me