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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It's that extra layer of protection needed on all of your financial and personal identification that is out there floating around in the virtual world somewhere just waiting for the wrong person to get their hands on it... it's like a padlock with a timed deadbolt that only your DNA can open!
The verification process is very easy, however, be sure you are not trying to get verified at a time when you don't have at least 15 minutes to wait until you can use the discount. To their credit, they let you know that depending upon the volume of applicants, the process may take a bit to complete.
The process took several minutes, but in the end it seemed worth it to have the security it gives. Appears to be much safer than, say, just a password. These days we need advanced security...
Have used I.D. Me for a couple of years now to access government websites. It works very well.
ID.me allows me to access what I need at IRS.gov easier and faster. I am a CPA that regularly accesses IRS.gov to obtain client transcript information and ID.me makes this process faster and more efficient.
Foi muito tranquilo, etapas longas, mas muito necessárias para garantir a segurança
Once your ID is established, ID.me is convenient for verifying who you are.
Fue muy fácil y eficiente utilizar ID.me. Mi problema fue solucionado de inmediato y la agente que me atendió fué muy profesional, atenta y paciente. Gracias por sus servicios.
Took about 4 weeks for your system to identify me a different email address kept coming up
On many government sites and personal sensitive sites, such as tax preparation, ID.me allows an easy sign on to multiple sites.
Provides steps in clear, easy to understand instructions, no "tech jargon ", seems easy for everyday people, and ensures password protection which is an ever increasing importance to protect our PID
Soul sucking runaround with no success no matter what you do. I don't want to see the word VERIFICATION ever again the rest of my life.
I use id.me often to prove my military experience. Of all of the ways to sign in to show my veteran status, id.me is my favorit! E
Took hours to complete and be accepted as a member. Registration process might have been developed by a paranoid masochist with insanity issues needing psychiatric intervention or a court order to be committed for medical intervention.
Easy and satisfying. Being a veteran and now to access any information or resources you must use ID.
If you want quick, safe/secure log in to important Gov websites use ID.me. I can use it to log in to my VA website from anywhere and I know my credentials are protected. Banda Bing Badda Dong and DONE.
It's been 3 years and finally about to be over this. Mostly my fault. Overall I can't complain, they have done the job they were supposed to do.
Not going to use this site as much as I can predict.
After being able to complete I did not meet with ambulance instructions, I was able to go to irs.gov with no problem pick up my transcripts - thank you!
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

