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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Virginia
2 reviews
0 helpful votes
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Seemslessly!
September 18, 2025

It's that extra layer of protection needed on all of your financial and personal identification that is out there floating around in the virtual world somewhere just waiting for the wrong person to get their hands on it... it's like a padlock with a timed deadbolt that only your DNA can open!

Date of experience: September 8, 2025
Florida
1 review
0 helpful votes
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Log In To Gov Sites
September 18, 2025

Great and fast access to required sites of gov offices

Date of experience: September 8, 2025
Virginia
1 review
0 helpful votes
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Pleasant Experience
September 18, 2025

The verification process is very easy, however, be sure you are not trying to get verified at a time when you don't have at least 15 minutes to wait until you can use the discount. To their credit, they let you know that depending upon the volume of applicants, the process may take a bit to complete.

Date of experience: September 7, 2025
Maine
1 review
0 helpful votes
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ID.ME feedback
September 18, 2025

The process took several minutes, but in the end it seemed worth it to have the security it gives. Appears to be much safer than, say, just a password. These days we need advanced security...

Date of experience: September 8, 2025
Texas
1 review
0 helpful votes
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Have used I.D. Me for a couple of years now to access government websites. It works very well.

Date of experience: September 8, 2025
Florida
1 review
0 helpful votes
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ID.me makes my life easier
September 18, 2025

ID.me allows me to access what I need at IRS.gov easier and faster. I am a CPA that regularly accesses IRS.gov to obtain client transcript information and ID.me makes this process faster and more efficient.

Date of experience: September 8, 2025
Florida
1 review
0 helpful votes
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Excelente experiência
September 18, 2025

Foi muito tranquilo, etapas longas, mas muito necessárias para garantir a segurança

Date of experience: September 8, 2025
California
1 review
0 helpful votes
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ID.me helps
September 18, 2025

Once your ID is established, ID.me is convenient for verifying who you are.

Date of experience: September 7, 2025
Florida
1 review
0 helpful votes
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Confirmación de identidad
September 16, 2025

Fue muy fácil y eficiente utilizar ID.me. Mi problema fue solucionado de inmediato y la agente que me atendió fué muy profesional, atenta y paciente. Gracias por sus servicios.

Date of experience: September 6, 2025
Minnesota
1 review
0 helpful votes
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Took too long
September 16, 2025

Took about 4 weeks for your system to identify me a different email address kept coming up

Date of experience: August 1, 2025
California
1 review
0 helpful votes
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Easy one time set up
September 16, 2025

On many government sites and personal sensitive sites, such as tax preparation, ID.me allows an easy sign on to multiple sites.

Date of experience: September 5, 2025
Colorado
1 review
0 helpful votes
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Easy to understand use
September 15, 2025

Provides steps in clear, easy to understand instructions, no "tech jargon ", seems easy for everyday people, and ensures password protection which is an ever increasing importance to protect our PID

Date of experience: September 5, 2025
Arizona
1 review
0 helpful votes
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Oriented towards having a cell phone.
September 15, 2025

Soul sucking runaround with no success no matter what you do. I don't want to see the word VERIFICATION ever again the rest of my life.

Date of experience: September 3, 2025
Alabama
1 review
0 helpful votes
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Excellent Service
September 15, 2025

I use id.me often to prove my military experience. Of all of the ways to sign in to show my veteran status, id.me is my favorit! E

Date of experience: September 1, 2025
Illinois
1 review
0 helpful votes
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Way to complicated
September 15, 2025

Took hours to complete and be accepted as a member. Registration process might have been developed by a paranoid masochist with insanity issues needing psychiatric intervention or a court order to be committed for medical intervention.

Date of experience: September 4, 2025
South Carolina
1 review
0 helpful votes
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Great experience
September 15, 2025

Easy and satisfying. Being a veteran and now to access any information or resources you must use ID.

Date of experience: September 4, 2025
Texas
1 review
0 helpful votes
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Safe and Secure
September 15, 2025

If you want quick, safe/secure log in to important Gov websites use ID.me. I can use it to log in to my VA website from anywhere and I know my credentials are protected. Banda Bing Badda Dong and DONE.

Date of experience: September 4, 2025
California
1 review
0 helpful votes
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Almost there..
September 15, 2025

It's been 3 years and finally about to be over this. Mostly my fault. Overall I can't complain, they have done the job they were supposed to do.

Date of experience: September 4, 2025
Massachusetts
1 review
0 helpful votes
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Not really necessary
September 15, 2025

Not going to use this site as much as I can predict.

Date of experience: September 4, 2025
Canada
1 review
0 helpful votes
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After being able to complete I did not meet with ambulance instructions, I was able to go to irs.gov with no problem pick up my transcripts - thank you!

Date of experience: September 4, 2025