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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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ID.me is easy to understand and to use for online purchases.
Smooth especially if you have all the documents required
Very aggravating. It took seven tries to finally get my IP pen number so my tax return would be accepted. It's sad to have to prove I am who I am for the IRS. A sixty year old combat veteran. Just sad it's come to this.
Poof after the birth certificate I was there to no avail but at least I got it all done thank you and you are very very helpful and you were totally professional and you let me know exactly what I to expect the whole way through thank you
This.effing.thing
I love that we are pursuing protecting folks from identity theft, way too many people in this country suffer those consequences.
But when you, as a government agency like the IRS, IMPOSES this onto it's users, I would expect for it to work FLAWLESSLY.
Instead, unless you have never moved, changed phone numbers or, God forbid buy a new phone, you will always have trouble logging in with this piece of UTTER JUNK.
HOURS wasted going through the ridiculous hoops, I hate this so much I am googling how to move to Switzerland because I've just about had it with this bull crap.
1. If you try to log in from a browser that it does not recognize (I use chrome, come on!) from the last time you logged in, it will not allow you to log in.
2. If you manage to jump through hoops to log in, it will take you through a loop of "here's a code" texted to you, "ok, here's another code" and then "ok, I know you gave me the password, and the code, twice, but I need a photo of your ID" to then go through a new loop "ok, now that you've confirmed 754 codes we've texted you, sent us a copy of your ID, now we would like to scan your face about 500 more times" to then allowing you to log into id.me but not allow you to use it to log into the stupid IRS website.
To me, it is INSANE that a company can create a security app that is so good, it leaves the actual user out of their own data.
Worthless. Absolute GARBAGE of an app, and it's irresponsible and ridiculous from the IRS and them to expect users to deal with all this BS.
Hello Eloisa. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
I use ID.me for multiple reasons and feel that my personal information is safe but the only thing that I don't care for is how long each page loads (slower than most websites)…I've used the site during regular hours as well as irregular hours (for example; 10 pm) but it's still slow
I was a little surprised I had to do this, except for me not realizing I could take a picture of my ID within the application, it worked great. Fast and easy!
Easy! Great technical support and efficient. Representatives are knowledgeable and polite.
Good but when u have to call takes time need to get to people faster some people still dont have the net
I very much APPRICIATE the security of veryfying that I am who I state to be. It is a GOOD THING. I just would like my 2021 Tax Return Documents that I may finish my taxes for this year. Thank You
Hello Ronald! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Used ID.me to connect to my SSA account. Took about 20 minutes. I was able to get into the site. I logged out of SSA to make sure I could log back in. Guess what? No can do!
Total waste of my time.
It's about time that our government create a system that works for the citizens.
Hello Steve! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
A little tiring, do not believe it should take so long to be thorough,
Hello Bob. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Es facil de hacer cualquier tramite, la experiencia fue en realizar y aprender de la aplicacion y su usos
The video call was easy and the representative was thorough and quick
Uploaded documents without problems. Chatted with agent who was satisfied with documents provided and I was able to get into the IRS portal and retrieve the information I needed.
Just trying to see the benefits and ID card and login
Hello Michael! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I am almost 100 miles from store I was trying to order from. You made it possible for me to save $34.00. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tommy. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me