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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I would appreciate it if somebody log into your account to actually show where from where the account got locked in and by who that would be nice to know and by what device it got try to log in
Like none other when I was nervous they spoke to me with comeness. To ensure that they were there to help.
I went on to update my account, as well as get my AGI. I'd just been through a 4 month hacking issue and I lost access to everything. I was able to get through it and felt secure.
Muy buena super amables super super cute ae muy amables cool
This process made me extremely anxious. It took several tries for my phone to take a photo of my driver's license that was considered acceptable by the system. It took several tries for the facial scanning process to be acceptable. When I tried to call on the telephone number that was given, no one answered.
Hello Jane. We’re glad you were able to complete your verification successfully. Unfortunately, as an internet-based company, we do not currently provide a phone number as we do not provide phone support at this time. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
The customer service is really bad I have sent multiple emails out to try to receive help to unlock my suspended account but I keep getting denied help.
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
DO NOT USE THIS HORRIBLE SITE! That has to be the most miserable site I have ever encountered. I waited hours, and spent more HOURS getting all the crap online forms filled out and photos take of ID docs (how many do you need!) and oh my gosh it wasted my whole day and I still couldn't make an apt.! So I waited and waited and waited, hoping against hope for a video conference. I just want to set up auto-pay for my VA meds! NOTHING is worth this much trouble!
Is it lazy idiot government workers I'm dealing with? Why can't we have some common respect for our time? GOOD HELL!
Hello Mike! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Was hard for her to see my papers and I still have not received my return. I haven't heard anything through mail or otherwise about it. Have gotten no other instructions or anything.
Hello Michelle! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Don't do it they don't even know there own business and seems to be somebody(s) in this team that is on the take literally
Hello James! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Easy and quick to set up, I didn't know how many discounts there are for Veterans, I highly recommend this to whom it is offered and available.
Fast, easy, safe and beneficial to veterans (and 1st Responders) looking for discounted pricing.
I had a wonderful time and Y'all made sure I fully understand
Difficult...you wonder if it is a scam with the info you need to put in. When done you are glad you did. I am 75.
Hello Tim! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Fast friendly and simple. Great call quality. Made me feel like a human being
Very good and helpful respectful and positive and I had a good and secure experience
My experience was easy and simple. It gave me a sense of security that my identity was being protected.
Too much trouble to get thur to a real agent I almost gave up but the agent was great his name was Ryan
Hello Gala! We’re so happy that your experience with Ryan was positive. We love our support team too, and we appreciate the rating of your experience. —T, ID.me
Have your ID docs handy and log onto a computer that has a camera so that you can complete the quick, video meeting. It was easy and Alina was very professional.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Peter! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me