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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I was nervous and worried that it might be like an interegation session, but to my surprise it was very relaxing and secure. I felt I was safe in providing my information and that it was being handled by professionals. I recommend this service to anyone wishing to have their identity handle the right way.
ID.me can be frustrating if you aren't paying close attention like me. I was in such a hurry to be through that I was making simple mistakes. But, thanks to the patience of the Verizon customer service representative, she made it easy. ID.me is fine the way it is.
Quick, easy to use. The driver's license picture could have used a better explanation but we figures it out.
I wasted 2 hours trying to get the horrible thing to work. Get rid of it. This is just plain stupid.
If you can't seem to get the video app to work no matter what you do, try a different browser. I made 20 attempts to connect, all futile. When I quit banging my head against the wall that was Mozilla Firefox and used Microsoft Edge instead, the app worked on the first try.
Todo muy bien explicado y rápido... y sobretodo seguro...altamente recomendada la aplicación
I tried for 2 weeks to get this done still don't know if it is verified or not
Hello Teresa! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Site navigation and content are easy to understand/use… registration was painless.:-)
I am not good with the computer age, however very familiar with customer services and these Agents have me peace and a feeling of empowerment. Thank you.
I had an amazing experience and easy. Everything was very convenient for me.
After trying unsuccessfully a couple of months ago, I tried again today to gain access through ID.ME to my IRS account. After 1 1/2 hours of struggle today, I finally was successful. I'm on my computer and phone all day, and this was one of the worst processes I have experienced.
Hello Christopher. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
I felt like my info would be secure.
As they used more than one mod to make sure I am who I say I am.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karen! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me