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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Having an overhead light above your ID is a no-no, that results in a bright ball of light on your ID. Place your ID in a lighted room but over to the side.
I usually fumble trying a new system, however ID.Me provided step by step process to follow and I was able to get the documents needed
The first one ran me in circles for no reason, then hung up on me after going through the entire process. The second person could not hear me unless i screamed, LITERALLY SCREAMED, when i could hear very loud background noise from her end, then she said it was me(not one person had a issue with me all day, before AND after) This is by far the WORST SERVICE i have ever encountered and i will NEVER recommend this TRASH to anyone for ANY SINGLE THING.
HORRIBLE! In establishing an account, one does need a LIVE PERSON to assist them. It's not a FRIENDLY device and AI can truly FRUSTRATE CLIENT.
All I wanted to do was find my disability rating, and I has to go thru all this bs.
Not too complicated. But just another login and password to remember.
Well I had a lot of hard time I'm not very computer savvy I call the lady there and took an hour and a half to get her and she wasn't help with all she was really hateful then I waited 2 hours and 14 minutes and finally got a hold of another lady which was the bomb she's the best very professional and very helpful and I think of so much
Your requirements are stringent and I guess that's a good thing. However, for people that don't have a mobile phone or for people whose bank documents don't show the Social Security number…. It's quite a pain in the neck to use your system. I imagine it's even worse for people who live abroad and don't even have a US bank account or a US phone number at all. You guys should really come up with a strategy to make things easier for such kind of people.
ID.me has too much information on people. I was forced to use it. Government coercion to pay their cronies who run ID.me. I despise it with every fiber of my being.
It was easy to go through the process, and learn how to get things done.
This portal to government information asks for permission to sell or give away your data. And the default looks like NO, but it is actually YES!
I got locked out due to to many tries. ID me is aware of issue and they nor their tech dept could figure out how to unlock my account
ID is a very easy 2 part system that is easy to use and know it is secure,
The system was easy to use and I able to verify my identity quickly. I felt the process secure and reliable.
Gather the list of require documents, took pictures, upload them, It's a process once you do it. You move to next level of communication.
ID.me is a fairly painless way to verify identity. Once you have gone through the initial verification, it consists of logging in and being sent a code to verify.
It was a good experience. It took me a few tries as I am not real familiar with this type of set up.
But it ended well, and I gave myself a pat on my back and a "Well Done!"
I appreciate the ease of use with ID.me! It really simplified log in verifications with many critical areas i use. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members