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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I tried many hours during the day to ID me myself. I did not realize that my camera on my cell phone was not working properly so I could not do the task myself. I was reluctant to go to get it done, but had I just gone to UPS and had them do it, I would have saved hours of my time. I was in and out in less than four minutes and the task was completed. Very pleasant experience. Would recommend it highly!
I'm abroad and my US phone number was not operational. Within minutes, I had a video interview with a live agent and my ID was confirmed.
Went very well, had no problem and all was smooth going
It was a challenge, thank goodness she was very patience and helpful.
I used the service to more securely access my SSA account. After some issues with auto document recognition I was offered the chance to love verify through a video chart session. The agent I had the chat with was very professional and a pleasure to interact with. Great overall experience. Feel very secure with this service.
Easy process, the ui was smooth and self explanatory. I think it's designed to accommodate users of any skill level.
I was extremely satisfied with the verification process. A Logical way of identification.
I had to get copies of my IRS transcripts, and when I learned they'd changed their user accounts over to something I'd never heard of, I just knew it was going to be a hassle. But ID.me is anything but. The instructions were clear and straightforward, the process easy to follow, and everything just *worked* the first time.
I've been with ID.Me for a while now. Retrieving my account is always easy. The face scan part is the worst. I've done a few scans and decided to just leave it alone. Face recognition shouldn't even be apart of the process. Use my personal information from past and present and let that be enough.
****keep it simple Sam****
Hello Laterica! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Couldn't have been happier with my experience! 10/10 great job Ethan! Very professional! Hope to deal with him again in the future.
Keep it up, it was simple like taking candy from a baby. I mean, what?..
It's was simple for me to work with and use, it's was somewhat fast.
Very frustrating with Lowe's but your part went smoothly and it is much more difficult
With all the head aches of Government documents now of days, this tool was by far the best and easiest. I strongly recommend
It was just a little bit crazy trying to get my password reset
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cathy! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me