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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Could not get past the photograph of my drivers license - although it was clear and all the information was legible - I was persistently asked to take another photograph - in the end I gave up after countless attempts!
I've been trying to get verified for a week now and the documents was up and down it wasn't the right ones they were blurry it was a little mess all the way through the week but when I got through the lady was real nice she's very experienced and she walked me through the process and we got through it very well thank you so much.
Took me twice as long to login, especially since I already had a login for irs.gov!
El agente muy amable, habló en mi idioma y me
Ayudó porque mi audio no querí funcionar muy bien y fue paciente
I'm 85 years old and not a pro smartphone user and it took me longer than it should have. They had to use the ultimate solution, ZOOM, to deal with me. The IRS has hinted at setting up a new account for some time, but little did I know. The young techies will love the pocess.
My information was easy to upload. Precise questions that ensures my protection against fraudulent activities. I really hope this helps reduce fraud on a whole
Messed with this over an hour and software kept crashing on me. Was able to finally connect with live agent they fixed issue within minutes. Fix your software!
I've had the discount many many years, and suddenly I had to verify myself as a military spouse so I could use the discount.
Well it's a good experience and learn skills it's good that iD.me helps people to get a job
Had somewhat issue with upload but may have been on me but everything else went great. Have no problem using them again and would recommend.
Very professional Love the way they was with. They took care of my problems and even more,they Help me get my Tax money Back it was great.
I was waiting long time at the phone " Customer Service" but no help at all, waiting and waiting with out any information, for 2:40 minutes. I went to EDD Santa Ana, CA, big helps in person.
After I got of the call with the employee it doesn't let me get into my account at all anymore and I don't know why
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members