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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Easy, professional,knew how to talk to someone that isn't use to doing a video chat.
Exceptional service, friendly staff, highly recommend
For the most part it was simple and helpful.I think it's a very good start to a safe experience knowing that we can all fell that we have some -one looking out for us.
Was great,i got the information requested,professional and good services
My experience was not hassle free but I managed to get it
I think the ID could be done without a person giving their SS number. Just my opinion. If they are licensed, they have a number with the state they are licensed in.
I did have to keep redoing it and was out quickly. They made getting my identity recognition easy and fast
I believe ID.me is secure and painless to get started with. Registration went fairly swift. The person I talked to was very nice. It was over and done with in no time. I'm looking forward to exploring more elements of this program.
Video validation of documents was just great.
The gal on the Video courteous, professional worth my time!
Face scan feels like communist China AI tool. More personal information on another server that can be hacked.
Good experience while doing my process of payment. Please take time to send more information of changes
Although it took longer than expected, it was worth it because the process is very secured.
Very easy to use & it was easy to understand with no problem
The only rough part of the experience was on my end. I found the experience to be effective in resolving user errors quickly which felt forgiving and provided a sense of goodness in my experience.
Could not get past the photograph of my drivers license - although it was clear and all the information was legible - I was persistently asked to take another photograph - in the end I gave up after countless attempts!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members