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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Easy setup of a new account, login, and verification. The validation of user credentials is very secure.
Easy to use. Convenient.a great website. That's all I can say
I has a very hard time getting approved. I had a hard time with facial recognition, but when I got it working, it was definitely worthwhile.
I was a nervous wreck setting it up but the irs made it so easy I was grateful
The face to face live interview that was the perfect way to show my identity, thanks so much.
ID.me is mandatory in CA for the DMV as well as some apps like Door Dash (if you want to be a driver). At first I was not thrilled with having to go through the steps, but the program is user friendly and so far I have not had any hiccups or constant errors when using the program. And on the plus side it helps to keep our identity safe, which in today's world is much needed.
Well they were very helpful to my needs an I very much appreciate it thanks
My experience with the customer service representative was a million percent.
Overall it took longer than expected but it's understandable so they can make sure it's you, the video chat part is the fastest n easiest.
My first time ever using ID.me and it was a positive experience. Learned something new!
Very excellent service professional service and very satisfactory efforts by staff
My experience was very satisfying. All my questions were answered with all the details.
It was a great experience great step by step easy to learn and do on my own
Easy, fast, reliable service that I'm very happy about and would definitely love to be happy..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members