On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was just a little bit crazy trying to get my password reset
Needed to pay 2022 tax due and 2023 estimate. Simple and quick! Appreciate level of security verified with an ID like driver's license or passport and your real time mobile photo. Very secure. Retirees can feel comfortable using.
My experience was simple and fast. A pleasure to have experience a friendly representative..
At firsti was nervous with so many scams in the world. But I took a deep breath and it was simple to follow
Quick and easy easy to use Did not need anyone's help to do it. But they were there in case I didn't need them everything should be as easy as this was.
It went longer than I expected but I grateful appreciated?
He was good and I did wat he said and I followed all the questions he asks
It is a great way to communicate with the VA, but it should be a lot easier to set up the account.
Terrible my experience wsd terrible it took several times to match what they were asking
You can have a vision but if you don't have discipline than the vision is just a dream. Vision connect to the mind and Discipline connect to the body.
Fast easy secured thank you I feel really good about this for all of us
I am a recent homeowner and tax paying resident. My drivers license is in the mail and in the meantime I submitted my mortgage bill which includes tax payment, as well as my tax bill from San Diego county, and there is 0 approval or way to move forward
Hello Will! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
It was pretty simple. I would recommend someone to the site. Hopefully everything works out great for me
A safe way to access personal documents with multiple points of verification
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Clifford. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me