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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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A safe way to access personal documents with multiple points of verification
In April I set ID.me to mail in my income tax forms. However I was unable to accomplish that. I had to find someone with a printer and then mail them to the state and Federal income tax beareau.
It was fairly easy to navigate to verify my veteran status!‐‐',,,,,,,,,
I was asked by my fiance boss to make a ID.me account to verify who I am so I could be added to his (fiance) retirement benefits. The photo option didnt work at all, and the Joint chat where I showed my drivers license, Social Security card and medical records card I was not given a time line on when my ID.me information will be updated. As of 4 pm my profile picture on ID.me is that of a stick person instead of my actual image. And the options to get that issue resolved is NON-Existent
Hello Nickie! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Doit. The. On. Line. Edd. Was an ice. Experience it. Was. Not. Complicated in. Fact. Was. One. Of. The. Better. Experiences. I've. Had. On. Line
Took very little time and the person helping me was really pleasant. Made the whole experience smooth and efficient.
All IRS and ID.me employees were nice and helpful but after jumping through all the hoops I could not log in, the IRS website would not recognize my password or user name.
Hello Jerry. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
My experience at first was a little difficult but let me tell you what they kept coming back to me over and over again till they made sure I got it straight and I truly appreciate it
Most efficient and secure multi-factor authentication I have experienced.
Simple and safe way to conveniently verify your identity. I am greatly pleased with the straightforward and practical way with which my goal was achieved. Agent patiently reached out to me by phone because I was trying to get my browser to use the camera/ microphone on my phone. After getting it working, I was instructed to show my identification cards i.e. (driver license, insurance card). My identity was readily verified and we were done with the process. Highly recommended for anyone who needs to verify their identity.
My experience was secure, It was easy to go to the next step in processing to verify my Id. There are two steps to follow for extra added protection. You don't have to be concerned about the safety of your information
It took better tan an hour and 4 days to complete the process.
Hello Lester. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
It was an fast and easy process. The representative was was polite and did everything in a timely manner
Dealing with Peter, and the ID me team was very easy, and professional thank you ID me team members.
Had to fill out my information on the site four different times because it would sign me out super fast when I went to another tab to get information for them and the details wouldn't save. Had to do a video verification and that part was super easy and the agent was very professional and helpful.
I go through the entire verification process, get an email saying it was approved and complete, but then get sent to a page saying there was an error and to contact the call center. I did that and was told no agents were available and it ended the call. I can't even try again without it saying there's an error, even though I literally have the email saying it was verified and approved.
Hello Sara! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
It was precise, secure and confident. I feel comfortable and satisfied with it
Simple, elegant entry to using the data the US already has. Safely.
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Hello Jayson! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me