On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very respectful & made everything clear & understanding
Ok to complete
Other verification are impossible(Home Depot) been attempting for a while not compleyef
It was easy, fast and secure. It walks you through exactly what to do in an easy to follow manner
It was much easier then from two years ago it was easy and fast
Thank you
I think it was good easy to work with I am stuck don't understand now?
Had to bounce between phone and laptop to get this done. The credit verification step had an old landline that a text message with code was sent to which was impossible to get. Was stuck in an endless loop in ID.me. Had to figure out to restart and relogin and find some item to reverify the account and go through the connect with a video agent. This then took another 20 minutes. All this nonsense to get a refund.
Hello. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
Very hard for me because I am elderly. My Son had to do all the computer and phone work. I will be 90 years old in October and can only use my computer for email and ordering groceries so my Son had to do all the phone work on his phone number and all the computer work.
Hello Ellora. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Good and fast was very easy now I'm waiting for my ip number and hopefully that goes quick also
It has been a simple process
Everything has been easy
ID ME was a very quick straightforward process. It probably took less than 2 minutes.
Thank you ID ME being so user friendly!
It was incredibly fast and simple. The Federal government totally accepts their verification process as an option to gain access to your online Social Security Acct. I hadn't logged in since 2017. Because I lost and forgot the credentials to my acct. Please if you get fed up with apps that just can't accept your id pics ect, try these guys out. Much easier I promise.
All in all I think the systems could have been done a lot better but the service was nice it was just that I could not hear when I got past to the second person to control the switch from my email and number being transferred over but other than that everything else was good I ready you guys four stars
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me