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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I have used id.me on numerous occasions and I always feel secure using it. It is easy to use and takes no time at all. I wouldn't mind verifying with them for all my apps.
Great experience good work with them learning a lot
There was nothing to review, it doesn't say if my taxes were or were not received
Hello Cynthia! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Awesome, easy and understandable! I did the the id.me before going to bed and it was so simple. I was wondering how it would work but it was so thorough and no worries.
Went through the whole process to get an error number with no explanation and was able to log on through several attempts.
Hello! We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
Normal my experience but nothing else can I say.Until there I can say.
Hello Nerelyn. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
After getting all the other ones cleared out and cleared up it's been okay I'm not yet had any issues and the company who needed it I guess got into it I don't know
My experience was very quick and very easy. ID.me is the best identification verification service that I have ever used. The photo scan wasn't hard to please at all. Most systems force you to take multiple pictures for the simplest of reasons. ID.me doesn't do that. It can scan a photo I.D. successfully the first time.
I had an easy time once I spoke to a nice agent it was fast and easy
Quick and easy the rep was nice and he gave good instructions it took only about 10 minutes and I was done
I'm out of popcorn I like popcorn why are cockroches so annoying do u like popcorn I hate cockroches Pabst is the best beer ever made do you like pabst blue ribbon rules
Al principio un poco nervioso pero todo muy bien se fue resolviendo perfectamente
I enjoyed how easy this experience was. I feel really safe about my info. And if had to be done again it would be ok.
A lack of instruction coupled with the unique requirement that a selfie video had to be produced and uploaded to complete the ID process made for a frustrating and extended time to complete the registration.
Hello Ed. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
It works great but slow so it took a long time to get my new account up and going but still works great but needs to work faster
Hello Scott. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Satisfaction. I liked the way she helped me. She was fast and helped me do what I needed to do
Not sure how I feel having to go to a different website to submit any discounts to apply to my new Verizon account. But I did it, the experience was ok. Wasn't really difficult. But there should've been a different way.
Hello Tom. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
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Hello Shamar. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me