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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was fast and officiant and I'm glad that I was helped it wasfaster then doing it on your own as well nice and courteous she was and made she had the right person I thank her
My experience was wonderful. The video call was handled in a very professional manner. It was also short & to the point, well understood.
Thank You
Super easy verification process. It has made accessing so many different sites a breeze
My experience with ID.me was delightful. The gentleman who was working with my case contacted me and helped me until the wee hours in the night,making sure that everything was properly handled. He reassured me my information was correct and safe! I couldn't ask for a better experience!
He was able to pull from inventory to get the best price for my dad work his military discounts.
Got all of my information easily and quickly. I dreaded the process, my new CPA suggested that I get ahead of the game and was able to access my information easily in order to get the ball rolling.
Excelente servicio jamás pensé que me iba a contestar una persona pese en una grabación pero cuando salió la persona me sentí más segura sigan con el excelente trabajo
Using technology to identify us is very helpful and can also stop crime in the right hands
I was able to bounce easily between my laptop and iPhone. I felt secure in providing my info and verifying my identity. Very impressed with the technology, and I can see ID.me being the future of Identity verification.
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It was to the point and fast my agent was professional knowledgeable patient and kind
My experience was fast and easy. The website was easy to navigate.
I found it very helpful to have a tech savvy individual next to me as I was going through the process. They understood what was being asked and how to get it done quickly. Everything was very secure and I was registered in under half an hour.
Long and at times frustrating. Once I lived chatted with an agent the processes went smooth
Fue un buen servicio y profesionalismo de parte de ustedes
Quick way to grab the information my accountant needed to respond to a state tax issue.
It was extremely quick and easy! My agent was very helpful and professional!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members