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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience was fast understandable reliable and secure I really do appreciate the agent involved with my verification, I most definitely see why he has why he has the job, an ID that mean you should know that they have a good employee on their hands.
It was simple and easy to understand and navigate and felt very secure with private and personal information!
This is a caution to those who are photosensitive due to a medical condition. The "selfie" required to sign up with ID.me is not a normal photo. The picture process involves red and green flashing lights. There was no warning in the information and it caused me to have an episode. Please proceed with caution.
I requested verification for login and says it sent a 6 number verification to the number I gave but still haven't received it
Very professional and secure it was fave and easy to do
Very professional and polite service, the web portal is easy to.access, and the video process is fast and functional
I had not heard of ID.me so it was good news. Please keep my private information private.
Self explanatory, fast and easy. Several ways to secure my identity, and given the choice not to use biometrics
It was highly frustrating to try to log in to the IRS site and find out that the login that used to work had been replaced with ID.me. It was clunky and slow, and could not complete my verification, so I had to sign up for an appointment. Because it was late in the evening and there were long wait times, I had to wait until the next day. Prepare to be very frustrated.
The login process was easy to follow while providing security to make sure it is you.
It's ok and the process of getting id.me is different
Frustrated. Too long of a process, Took me two days to reach a verifying agent.
Interesting, interesting, interesting, interesting, interesting, interesting, interesting, interesting
My experience was quick and easy. I got my tax transcript with no hassle at all not having to deal with any customer service problems
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members