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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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When I try to follow through to the shopping site, the web page holds the page with the little square box image in the middle. The following link doesn't load.
I was given multiple staff to help me - and no one worked together I was sent multiple emails by different staff - and I am a medical provider that was given to the wrong dept. This was an awful experience
At first I was daunted by this task thinking that I was going to be dealing with confusing and frustrating tasks. It felt good to complete this process relatively quickly and easily. The agent was also very nice and professional.
És muy importante que nuestra información esté bien protegida, tomate el tiempo para llenar todas las partes.
I was sceptical but then I said well what could it hurt. It's simple fast and easy. Its a good thing to be honest people every day fall victim to identity theft and with I'd me they make sure that when you are logging into certain things it's actually you not someone trying to be you
It provided a very secure way for me to access my personal information. It was good to know that there are measures in place to keep sensitive information from getting into the wrong hands.
Excellent and agree everyone must verify before claim unemployment benefits weekly.
It's good and I would let people know about it. I would let everyone on how good id.me is
ID.me couldn't protect me or my identity during a request to verify my identity for my social security card replacement. I wouldn't suggest this option to help with this request. I will not be using this AI option again.
I had to verify my identity with my id's and phone number. The agent was knowledgeable and very professional so the chat was quick and easy.
He took his time and helped me he did not get frustrated with me he was very kind
Easy and 100% satisfied, I will highly recommend for anybody to use ID. Me for whatever situations they needed the people are very helpful everything is step by step very easy, very private private and trustworthy trust if the Texas workforce commission uses them they have to be good and trustworthy with very important information.
Awesome, very quick, extremely nice, precise, helpful, and I am anxious to share with others about my experience, and I will just like to say thank you for I.D. Me...
I really like the challenge. ID.me provides peace and security to good citizens.
Me di cuenta que es importante esta verificación para evitar que otra persona robe mi identidad, y con esto haga mal uso, ocasionando grabes problemas.
Less than one star. Yes, far less than one star. Less than one star. Yes, far less than one star.
I was at the counter of Adidas to pay then I wanted to avail military discount but it takes a long process too many information to reach the scan code.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members