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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Had two emails attached to my account. I put a support ticket in and Hector from iD.me customer service. Resolved the issue in minutes.
I was having a really tough time with my speaker/camera system. Manny patiently guided me through it and was so kindly patient through the process
Rapidísimo y contundente muchas gracias espero poder resolver siempre
The verification process was straightforward and smooth. No hum no fuss, boom boom done
I am completely computer illiterate and the person who helped me made it seem like a walk in the park
I am confident that scammers will have a difficult time trying to access my account.
I can't tell you how smooth and fast my experience this time with ID.me was. I went from being someone who hated this and now can gladly and joyfully say my experience this time was like watching a sunrise and set. To login to govt approved programs to my ssi was smoothed. Great job. Thank you for your service.
Much easier than what I expected. The process was straightforward and the staff member assisting with the video call was professional and efficient.
ID.me makes an effort to allow access to US government services by securely identifying US citizens online. It took me 2 days to figure it out, but when I finally did so, it worked well. The interviewing agent was professional, courteous, and competent.
Un excelente trato y entendimiento, muy agradable experiencia
Bad experience on updates on verification process.
This is horrific! The US government is now forcing you to use biometrics just to file your taxes! This should be outlawed and banned forever. The entire experience feels like you're being violated. This should be stopped immediately.
I had a terrible time doing the online survey to get my identity verified it took me two hours before it made me do the online chat identity verification It's a timely wait but it's totally worth it the person I talked to was understanding and efficient she was a great first time for me getting My identity verified...I am very satisfied with this type of identification check
For some reason taking pictures of my driver's license and S.S card wasn't working or I was doing something wrong. Clicked on to the video help part and he fixed the issues within minutes
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members