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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My only issue with the ID.me process was taking a photograph of my ID. I expected the website to take the picture with my phone (like when you deposit a check on line), but it does not. I had to take a photo of the front and back of my ID, and then upload it to the website via the smartphone; then you have to do a selfie video with your phone, and then I had to switch back to my pc. Somewhat cumbersome.
I was applying for unemployment insurance and needed to setup an account through ID.me while working with someone on the phone. The setup instructions were easy to follow and the time it took to complete the verification process was quick.
It's frustrating right now
There's a lot of steps
I just want to apply for unemployment
Great. The technology giveth the tech taketh away (mostly giveth). I think the glitch was more on the customers side of things than I.D. me. They certainly know what they are doing. Done with alacrity (when possible).
While I was initially bothered that I was now being required to take additional steps to get access to my account to pay estimated taxes online, I have to admit that it was easier and faster than I expected. I know that the extra security is for my benefit.
I have never tried to argue or make things difficult with anyone. I just want my love home & safe! The process was never transparent, I wen through a lot of changes within myself trying to get everything you need w/no nstructions from anyone. I just want him home ASAP!
Would not let me upload my ID s as needed. It was a tedious and long process taking hours and hours.
The process was fast and easy! Very professional and secure! Thank you!
Horrible trash of a program. Employees are stupid.
Had two emails attached to my account. I put a support ticket in and Hector from iD.me customer service. Resolved the issue in minutes.
I was having a really tough time with my speaker/camera system. Manny patiently guided me through it and was so kindly patient through the process
Rapidísimo y contundente muchas gracias espero poder resolver siempre
The verification process was straightforward and smooth. No hum no fuss, boom boom done
I am completely computer illiterate and the person who helped me made it seem like a walk in the park
I am confident that scammers will have a difficult time trying to access my account.
I can't tell you how smooth and fast my experience this time with ID.me was. I went from being someone who hated this and now can gladly and joyfully say my experience this time was like watching a sunrise and set. To login to govt approved programs to my ssi was smoothed. Great job. Thank you for your service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members