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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience was a positive one. The website guided you to the proper areas you need to go. I am not that literate on the computer so this helped a lot.
I loved it and it was easy I thought it would be hard and put me threw a lot but it was easy
Very efficient and easy to navigate the website for information.
Tuve una buena espericia me gusta la tensiĆ³n que me brindaron gracias.
Using ID.me has made accessing our SSA, IRS and Government retirement accounts faster, easier and more secure. Best part is it's so easy to set up in just a few minutes and you're done.
My only issue with the ID.me process was taking a photograph of my ID. I expected the website to take the picture with my phone (like when you deposit a check on line), but it does not. I had to take a photo of the front and back of my ID, and then upload it to the website via the smartphone; then you have to do a selfie video with your phone, and then I had to switch back to my pc. Somewhat cumbersome.
I was applying for unemployment insurance and needed to setup an account through ID.me while working with someone on the phone. The setup instructions were easy to follow and the time it took to complete the verification process was quick.
It's frustrating right now
There's a lot of steps
I just want to apply for unemployment
Great. The technology giveth the tech taketh away (mostly giveth). I think the glitch was more on the customers side of things than I.D. me. They certainly know what they are doing. Done with alacrity (when possible).
While I was initially bothered that I was now being required to take additional steps to get access to my account to pay estimated taxes online, I have to admit that it was easier and faster than I expected. I know that the extra security is for my benefit.
I have never tried to argue or make things difficult with anyone. I just want my love home & safe! The process was never transparent, I wen through a lot of changes within myself trying to get everything you need w/no nstructions from anyone. I just want him home ASAP!
Would not let me upload my ID s as needed. It was a tedious and long process taking hours and hours.
The process was fast and easy! Very professional and secure! Thank you!
Horrible trash of a program. Employees are stupid.
Had two emails attached to my account. I put a support ticket in and Hector from iD.me customer service. Resolved the issue in minutes.
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members