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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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El personal es muy amable y educado,explican todo a detalle y son muy agradables
I'm very satisfied with ID me service and safety requirements
Many of the questions were not easy to figure out what the system wanted. Abbreviations are not always easy to figure out what they mean. Several times I thought I figured it out only to be told I needed some number. I finally went through and answered no to everything and it let me go to the next page. I'm still not sure I answered everything right. This being a government form what will they do if I answered something wrong by mistake?
Muy buena experiencia, para la seguridad de las personas, esperemos que ha las demás personas les agrade también.
Fue algo rápido sencillo y muy fácil de usar para hacer update de mi información y el agente que me atendió ella fue muy amable
For mi frustrating I can't go all the way because it said is in maintenance try later
Got the EDD representative instruction to complete the ID.me register successfully
It took me a long time to finalize my registration and verification with ID.ME. It seems early on in the application process there was an option to select, "I do not have a US address" and/or "I do not have a US phone." I did not see those options and later on in the process I was caught in a very frustrating situation where I could not continue to verify my application with documents I did not have.
It would be important for applicants from overseas to work slowly through the application process and look carefully for the options confirming you do not live in the US and you do not have a US phone!
It took days upon days trying to verify my identity. The live detection kept saying "an error occurred"
My experience was a positive one. The website guided you to the proper areas you need to go. I am not that literate on the computer so this helped a lot.
I loved it and it was easy I thought it would be hard and put me threw a lot but it was easy
Very efficient and easy to navigate the website for information.
Tuve una buena espericia me gusta la tensión que me brindaron gracias.
Using ID.me has made accessing our SSA, IRS and Government retirement accounts faster, easier and more secure. Best part is it's so easy to set up in just a few minutes and you're done.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members